System Coordinator Philanthropy

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to : Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The System Coordinator Philanthropy, working under the direction of the Manager of Philanthropy Operations, is responsible for maintenance and daily operation of the donor database (Raiser's Edge) for the NCH Healthcare Foundation. These responsibilities include, but are not limited to, updating the software when new releases or patches are available, running standard reports, creating complex queries for reports to meet management's requests, creating mailing and prospect lists, importing and exporting data, posting batches and other work as assigned or needed to maintain that the donor database contains accurate information. Additionally, the System Coordinator is knowledgeable in other computer software such as word processing, Intranet / Internet web design tools, database software, desktop publishing so as to support other Foundation computer related projects to expand the donor base and to increase charitable gifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Identifies needs, resolves problems, and works closely with Blackbaud and IT for system upgrades, patches and problem resolution. Participates in change control calls as needed and verifies donor base updates / upgrades in test environment before IT applies to "live" data base.
• Uses advance knowledge of queries, data merges and data output to generate recurring and ad-hoc reports to support and enhance Foundation's fund-raising efforts.
• Establishes and monitors the security access by job function of all Foundation staff in Raiser's Edge. Creates and / or modifies dashboards for Foundation staff to use to guide / measure their own essential duties and responsibilities.
• Train development staff on database best practices, reporting functions, and data entry protocols.
• Provide ongoing technical support and troubleshooting for database users.
• Stay updated on best practices and software updates related to donor management systems.
• Oversee and maintain Raiser's Edge, Blackbaud CRM, and other donor / fundraising databases to ensure accuracy and functionality.
• Regularly update and clean donor records, ensuring data integrity and eliminating duplicates.
• Manage database security, access permissions, and backups. Reporting & Data Analytics
• Develop and generate customized reports, queries, and dashboards for fundraising, donor engagement, and campaign analysis.
• Works closely with the Gift Processor to make sure that constituent records are accurately and efficiently added and maintained, that donations and pledges are correctly entered, batches are posted and entered in RE and that donor acknowledgment letters and pledge reminders are sent timely and free of errors as defined by Foundation guidelines
• Ensure accurate entry and tracking of donations, pledges, and grants.
• Work closely with the finance team to reconcile donations and generate financial reports.
• Manage automated and personalized donor acknowledgments and tax receipts.
• Maintains and monitors "Do Not Mail, Do Not Solicit" lists to ensure that donor / prospects opt-out preference is up to date each time the Foundation produces a mailing.
• Works collaboratively with Foundation staff to create or utilize existing reports in Raiser's Edge to identify trends or for comparison with other databases. Performs complex analysis of information to ensure accuracy.
• Performs routine data health management activities in Raiser's Edge and maintains the integrity of donor records by working closely with Foundation staff to assure that demographic and gift transactions are recorded accurately and in a timely manner, thus enhancing donor relations and ensuring appropriate audit trails.
• Provides operational support for special events, cultivation events and programs of the Foundation including the Hospital Ball. Works collaboratively with the Director of Special Events to create mailing lists, attendee lists and to process invoices and manage follow-up of outstanding pledges. Creates necessary imports and exports of data to ensure that all transactions at fundraising events are recorded in Raiser's Edge.
• Ensure that the Foundation's website is operational and processes on-line gifts in Raiser's Edge. Responds or forwards all emails received through the website.
• Produces monthly reports for reconciliation with accounting. Adjusts donor records as necessary to ensure gift restrictions align with institutional needs.
• Works collaboratively with Foundation staff to prioritize projects so that all information is delivered within agreed upon timeframes and to meet deadlines for completion.
• Maintains the highest standards of confidentiality of donor and patient information.
• Keeps abreast of best practice and trends in donor base management.
• Maintains up to date knowledge of NCH Healthcare System.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of bachelor's degree in healthcare, Information Management, Business or related field.
• Minimum of 3 years of experience in not-for-profit organization, healthcare environment, or professional fundraising department required.
• Previous use or familiarity with donor databases, previous experience with Raiser's Edge preferred.
• Must be able to communicate clearly and professionally.
• Advanced computer skills, including using Word and Excel.
• Good analytical and problem-solving skills.
• Self-motivated, Strong organizational and time management skills.
• Intermediate computer knowledge : Uses Microsoft Word, Excel, Outlook, and Windows