Director of Client Success

Director of Client Success

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Who We Are

Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increases sales, saves time in campaign creation and optimization, and delivers consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.

Our Values

• Humble Excellence : Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships.
• Always Learning Mindset : Continuous adaptation and a growth mindset are crucial to our team, as there’s always more to learn and new ways to innovate.
• Extreme Accountability : Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results.
• Diverse Thinking : While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries.
• Customer Obsession : A relentless commitment to understanding and prioritizing our clients' needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty.

Position Overview

As the Client Success Director, you will set the strategic vision for client success at Xnurta, ensuring every customer achieves maximum value from our platform. You’ll lead a global team spanning North America and EMEA, defining scalable processes, and driving initiatives that strengthen client relationships, increase retention, and expand revenue opportunities. Acting as a key voice of the customer, you will partner with senior leadership across Product, Sales, and Marketing to shape our roadmap and continuously enhance the client experience.

Key Responsibilities

Qualifications

What We Offer

Seniority Level

Director

Employment Type

Full-time

Job Function

Other

Industries

Software Development

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