Contract Specialist, AFX - BPO - Contract Ops

Contract Onboarding Support Specialist

AWS' growth is driving a rapid expansion of its contract operations team and has the need for a detailed, process orientated individual who will support contract onboarding for our private pricing customers. This will include managing multiple defined processes, ensuring data integrity within our systems, and communicating frequently with various teams. The successful candidate must be a strong communicator, be detail oriented, have the ability to manage multiple tasks simultaneously, and thrive in a dynamic, quickly changing environment. AWS has a strong culture of data-driven decision-making requiring timely, accurate, and actionable intelligence that delivers significant business value. Private pricing contracts help deliver business value by ensuring all custom terms are captured and documented appropriately. This is a wonderful opportunity to help build a process to better service our customers while ensuring all private pricing contracts are operationalized efficiently and accurately.

Key job responsibilities :

• Own the process of onboarding support for private pricing customers, including the enablement of AWS Support, facilitating communication between key parties, and the implementation of agreements into contract management systems.
• Act as a resource for in-house reporting including operational volume forecasts, pipeline summaries, and metric tracking.
• Utilize system data to draft in-depth custom pricing contracts.
• Actively participate / drive process and system improvements.
• Proactively identify and implement data improvements, enhancements, and system customization that meet business requirements.
• Retrieve and analyze data using Excel, Salesforce.com, and other data management / BI systems.
• Communicate effectively across all related channels to ensure transparency of process.

About the team :

About AWS : Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture : Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth : We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance : We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

About Sales, Marketing and Global Services (SMGS) : AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications :

Preferred Qualifications :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,100 / year in our lowest geographic market up to $109,300 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits.