Claims Support Supervisor

The Claims Support Supervisor leads a team of support staff responsible for providing administrative and operational assistance to the Claims Department. This position ensures the timely and accurate completion of claims support tasks, promotes productivity and service quality, and drives continuous improvement within workflows. The ideal candidate is organized, proactive, and demonstrates strong leadership and claims operations expertise.

Essential Duties and Responsibilities

• Supervise daily operations of the claims support team, including task assignment, productivity tracking, and quality control.
• Provide hands-on leadership through coaching, mentoring, and performance development to drive accountability and professional growth.
• Oversee accurate intake, documentation, and routing of claims-related correspondence in alignment with internal standards and service levels.
• Demonstrate advanced proficiency in all core support tasks, including policy retrieval, mail processing, statutory email responses, and claims distribution.
• Serve as the primary contact for escalated issues, providing technical guidance and resolution strategies for complex support matters.
• Collaborate with claims adjusters, examiners, and management to streamline workflows and enhance communication.
• Analyze performance data to identify trends, address gaps, and recommend process improvements.
• Ensure compliance with company policies, regulatory requirements, and confidentiality standards.
• Support departmental initiatives, including hiring, onboarding, audits, reporting, and system / process enhancements.
• Foster a culture of teamwork, professionalism, and adaptability within the support team.
• Lead or assist with system / process testing and implementation of new tools or technologies.
• Identify workflow inefficiencies and propose innovative solutions to optimize performance.
• Maintain up-to-date knowledge of system updates, industry trends, and claims best practices.

Management / Supervisory Responsibilities

Key Competencies

Education and Training

Work Experience

3-5 years of claims experience

Skills and Qualifications

General Information :

All employees must pass a pre-employment background check. Other checks may be needed based on position : driving history, credit report, etc.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.