Network Control Technician IV

Network Control Technician IV

Location :

West Greenwich, RI, US, 02817Providence, RI, US, 02903

Requisition ID : 17670

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Overview

Brightstar is seeking a skilled and motivated Level 1 NOC Analyst to join our Network Operations Center. This is not an entry-level position - it's ideal for someone with 1-3 years of experience who's ready to take on deeper responsibilities in a fast-growing managed services environment. You will play a critical role in real-time monitoring, alert response, and Tier 1.5-level troubleshooting with direct exposure to advanced tools, networking infrastructure, and security operations.

Responsibilities

Monitor complex production environments using advanced NMS and RMM platforms

Triage and resolve alerts related to last mile routers, firewalls, network devices, servers, and connectivity

Troubleshoot VPN, DNS, DHCP, routing, and access control issues using documented runbooks

Escalate unresolved issues with detailed analysis to Tier 2 / 3 engineers

Perform recurring system health checks, firmware status reviews, and patch audit tasks

Update technical documentation, client network diagrams, and Standard Operations Procedures

Assist with initial response to security alerts (SIEM, firewall logs)

Communicate effectively with clients and internal teams to ensure service levels are met

Contribute to continuous improvement of NOC procedures and automation

Key Tasks

• Monitor Network Health

Watch dashboards (NMS / RMM) for uptime, latency, bandwidth, hardware health

React to alerts related to firewalls, switches, routers, VPNs

Follow SOPs and playbooks to resolve issues on the first touch

Perform remote diagnostics (e.g., ping, traceroute, interface status, service checks)

Properly escalate tickets with detailed notes and logs to Tier 2 / 3

Clearly communicate issue severity and customer impact

Perform daily / weekly health scripts or dashboard reviews

Log / report anomalies, missing backups, outdated firmware, or config drift

Update network diagrams, asset lists, IPAM, and config documentation

Write or refine SOPs and troubleshooting guides

Respond to firewall or SIEM alerts based on predefined criteria

Assist with vulnerability patching cycles and firmware status reporting

Provide updates on incidents and resolutions in a clear, professional tone

Assist with onboarding tasks (site checks, asset inventory, diagram verification)

Key Attributes

Critical Thinking

Can follow runbooks but knows when to escalate or ask the right questions

Attention to Detail

Accurately logs incidents, checks firmware versions, tracks status flags

Initiative

Proactively suggests SOP improvements or notices trends in recurring issues

Technical Curiosity

Wants to learn firewalls, VLANs, SIEMs, scripting - not just "reset the router"

Calm Under Pressure

Remains composed during outages and communicates effectively to internal teams

Strong Communicator

Can translate alerts and errors into simple, actionable info for both techs & clients

Documentation-Oriented

Takes pride in leaving behind clear notes, updated diagrams, and step-by-step fixes

Shift Flexibility

Willing to work different hours as part of a 24 / 7 support model

Qualifications

Education :

Experience :

Requirements

1-3 years experience in a NOC, help desk, or managed services environment

Solid understanding of networking fundamentals (IP, routing, VLANs, NAT, ACLs)

Hands-on experience with at least one of the following : Fortinet, Cisco, Palo Alto

Familiarity with RMM / NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.)

Experience handling ticket workflows and escalations in tools like Jira or ServiceNow

Strong documentation and communication skills

Availability to work in a shift-based schedule, including evenings or weekends as needed

Keys to Success

Building collaborative relationships

Decision making

Drive results

Foster innovation

Personal energy

Self-leadership

#LI-DAK

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $44,400 - $100,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note : programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.