Housekeeping Supervisor / Inspector

Job Description

Job Description

As a Housekeeping Supervisor , you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests.  This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms on some days. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!

Must Have Previous Hotel Experience and OPERA Experience

RESPONSIBILITIES

• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests.
• Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly / quarterly basis.
• Assist Executive Housekeeper with implementing and maintaining ongoing general cleaning programs.
• Assist Executive Housekeeper with conducting monthly department meetings with housekeeping staff.
• Request and follow-up on maintenance issues / problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
• Assist in resolving guest complaints regarding service and / or room cleanliness.
• Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.

QUALIFICATIONS

BENEFITS