Food and Beverage Manager

Job Description

Job Description

Overview :

This position’s primary job duties are to oversee the safe and efficient operation of the restaurant and other outlets where applicable (may include Lounge, Room Service, Pool Bar).  This manager supervises a staff that consistently provides excellent guest service while promoting profitability for the hotel.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example.  He / she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service.   Additionally, he / she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Additional Information :

In order to apply for this position, you must be legally authorized to work in the United States.  Upon hire you must complete the I-9 form within the first 3 days of employment.  A background check will be conducted as a condition of employment.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.  We also expect our employees to champion, embrace and live the company values : Fun, Accountability, Concern for Others, Continuous Improvement, and Trust.  Our values are at the center of everything we do.  We use them as guides to make decisions and chart our course on a daily basis.

Essential Functions of the Job :

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel / guest needs
• Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor / manager
• Working Safely is a condition of employment.  All employees must follow the safety policies
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities.  If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees :

Job Duties and Responsibilities :

Safety Responsibilities

If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use

Manager Responsibilities & Expectations :

Skills  Required

Core Skills :

Technical Skills :

Experience / Education :

Minimum 2 years’ of supervisory customer service experience with at least 1 year of full-service dining experience; management experience preferred; high school diploma and / or equivalent work experience

Performance Measurement :

90 Day probationary review, on-going feedback from supervisor, attendance, productivity, feedback from others, employee turnover, accidents / incidents (Work Safety History), cash over / short. Monthly financial performance including food and payroll costs, inspection results (City, Brand, Account, Safety), and Brand service scores, etc.

Physical Demands :

Work is performed in a hotel environment; This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds.  Moderate computer keying using both hands, and viewing material on a computer screen.   Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee Acknowledgement :

I have received a copy of this job description, have read and understand the expectations and responsibilities.    I understand that if I need a reasonable accommodation to perform these job duties, I am to speak with my manager, GM, or Human Resources.  I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned.

Manager                                             Date                Employee Signature                          Date