You are viewing a preview of this job. Log in or register to view more details about this job.
Must Haves : Computer Hardware experience
- Address computer hardware issues coming in through phone calls, online tickets, walk-up, and emails.
- Relocation of computers / laptops / terminal devices
- Removal of computers / laptops / terminal devices
- Identify / Repair computer / laptop / terminal device hardware in preparation for deployment
- Imaging of computers / laptops / terminal devices in preparation for deployment
- Provide initial network connections upon installing and relocating computer / laptop / terminal device
- Maintain IT Inventory and IT Asset Management
- Address wire management at End User areas, IT rooms, and IDF rooms
- Work with SAS System Engineers to assist in resolving issues
- Follow IT Policies while performing work
- Test, evaluate, and recommend new hardware for End User needs to IT management
- Maintain IT Security compliance within all PC workstations.
- Install / Relocate / Remove Printers as requested
- Maintain onsite printers with toner replacement, replacing printer consumables, working with printer vendors for printer maintenance and repairs
- Address End User requests for printing and scanning needs
- Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups.
- Maintain 5S environment of assigned IDF rooms and work area.
- Establish and maintain effective working relationships with End Users, vendors, and managers.
- Evaluate End User needs and recommend alternatives.
- Assist with meeting Key Performance Indicator (KPI) goals for the Desktop Services Team.
- Work with other Data Intelligence teams to have a resolution for End Users computer needs.
- Provide first level support to End Users in accordance with established Standard Operating Procedures ( SOPs )
- Respond to any incident at the time of its acceptance
- Utilize the JIRA software, to resolve tickets and document End User and admin communication
#J-18808-Ljbffr