Account Manager (Talent Division)

As an Account Manager within our talent division PRPL & Friends, you are the bridge between our staffing clients and PRPL. You have a natural ability to foster trust and demonstrate our team's value on a regular basis. You're not just a representative-you're the trusted partner who ensures every client interaction reflects PRPL's commitment to responsiveness, second-mile service and personalized interactions.

In this role, you'll be a point of contact for our staffing clients, serving as an expert communicator and a natural problem-solver. Our clients will be able to turn to you for regular updates on deliverables, monthly and quarterly reporting, and as a trusted resource to solve any team challenges that might arise. You will collaborate closely with our Talent Manager, Account Director and VP of People to ensure each team is staffed appropriately and operating at optimum capacity. Internally, your colleagues will trust you to anticipate needs and align client business objectives with actionable resource plans. You will identify monthly key performance indicators for each team and ensure they're met and in doing this, you'll help PRPL deliver results that make a real impact.

As an Account Manager for PRPL & Friends, you're not just managing relationships-you're building partnerships that inspire success.

Location - Orlando / Central Florida : Partially remote with some potential travel (1-2x per year) to major metro areas like NYC and San Francisco.

Experience Level : 2-3 years account / client service experience in a staffing, recruitment or agency environment

Employment Type : Full-Time

Salary : $60,000+

Reports to : Account Director

Responsibilities

• Support PRPL's talent services across all staffing engagements
• Serve as one of the primary points of contact for our primary, big tech client and become acutely familiar with the scope of work for each distinct team.
• Meet regularly with each client for team performance check-in's
• Provide daily updates to clients on onboarding or offboarding activities
• Assist in providing quarterly reporting on deliverables and work accomplished. Identify and communicate risks via reports.
• Partner with our Talent Manager to request and troubleshoot access needs (tooling, software, equipment)
• Own and drive program documentation on behalf of PRPL.
• Ensure client satisfaction by managing overall account health, actively managing risk, communicating clearly, and making sure we deliver work on time.
• Support the business development process by attending intake calls and assisting in the creation of estimates and proposals.
• Collaborate with PRPL's Talent Manager and Recruiters to replace team members as needed.
• Work with the Finance team to ensure billing schedules and reports align to the original statements of work / work orders (SOWs).
• Initiate all scope changes via amendments and work with the Account Director / VP of People to execute.

Qualifications

Consent to SMS and Phone Call Communications

By submitting your application, you acknowledge and consent to Purple, Rock, Scissors (PRPL) collecting and using your email address and phone number for recruitment communication purposes. This includes receiving automated calls and text messages related to your job application and potential employment opportunities.

Message and data rates may apply & frequency of messages varies. No mobile opt-in will be shared or sold with third parties for marketing purposes. Consent is not a condition of employment. You are welcome to email us your resume or portfolio directly at careers@prpl.rs. For more information on how we collect, use, and protect your data, please review our Privacy Policy. If you need assistance, you can reply to a text message with HELP. If you no longer wish to receive text messages, you may Opt Out at any time by replying with STOP.

Join the PRPL Family : Where Creativity Knows No Boundaries!

At Purple, Rock, Scissors (PRPL), we're all about great ideas, amazing talent, and building a culture where everyone can shine. We don't care about your race, color, religion, marital status, age, national origin, or whether you prefer pizza or tacos. We care about what you bring to the table. Need assistance or an accommodation due to a disability? No worries! Just give us a shout by emailing careers@prpl.rs and we'll make sure you've got what you need.