Benefits / Perks
- Flexible Scheduling
- Hotel Stay Discounts
- Competitive Compensation
Job Summary
This position can be part-time to full-time.
We are seeking a positive, friendly, proactive Front Desk Clerk to provide exceptional service to our hotel guests. The Front Desk Clerk will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Clerk must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities :
Monitor the maintain knowledge of hotel operations and activitiesTake reservations and answer questions via phone, email, and in-personBuild rapport with guests and identify their needs through friendly conversation and open-ended questionsDescribe the features and amenities of guest roomsEnsure compliance with health and quality standardsThis position can be part-time to full-time.
Qualifications :
Friendly and outgoing personalityProficient in English; knowledge of Spanish is a plusStrong communication skillsStrong organization skillsComputer literacyBasic mathematic skillsAble to resolve issues with a customer-focused orientationAble to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests.Team player mindsetFamiliarity with hospitality industry standards Is a plus