CRM Production Manager

Production Team Lead

At Sonos, we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role is the technical and operational back-bone of a high-impact CRM program. As the production team lead, you'll drive operational excellence, set quality standards, optimize tools and processes, and serve as a trusted partner to CRM strategy, Martech, and Creative teams. You'll play a critical role in maintaining consistency, enabling speed, and scaling our ability to deliver personalized, high-impact communications to our customers. You will lead a highly skilled team of technical producers.

This role is a hybrid position. Some roles require an office while others may be done remotely. This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Seattle or Boston office locations.

Key Responsibilities

• Lead and mentor a team of 5 CRM Producers, supporting their growth, removing blockers, and ensuring consistent execution across all campaigns.
• Oversee the end-to-end production process, from intake to deployment, ensuring campaigns meet quality standards, timelines, and performance goals.
• Set and enforce operational best practices, including QA protocols, naming conventions, folder structures, and campaign documentation and maintain this repository on Confluence / Google Drive.
• Build and deploy campaigns as needed, providing hands-on support for high-priority initiatives and complex workflows.
• Optimize tools and production workflows, partnering with Martech and Engineering to improve platform performance and scale team output.
• Collaborate cross-functionally with CRM strategists, analysts, creatives, and product teams to streamline execution and enable strategic experimentation.
• Monitor team capacity and prioritize workload, ensuring producers are working sustainably and efficiently across a mix of lifecycle, promotional, and triggered programs.
• Champion continuous improvement and innovation, proactively identifying opportunities to automate, templatize, or simplify repeatable tasks without sacrificing quality. Keep your finger on the pulse of the industry and constantly evolve approach.

Qualifications

Excellent communication and collaboration skills; able to coach and develop talent, influence stakeholders, and advocate for scalable solutions.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is : $119,000 and $148,800. The specific pay offered will depend on the candidate's geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including :

Notice to U.S. Job Applicants : Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.