Customer Service Representative

Job Description

Job Description

Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing specialist that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. Our business philosophy is really quite simple : manufacture precision-made parts, deliver them to customers faster than anyone else, and back them up with a company-wide commitment to service.

We are seeking another Customer Service Representative to join our team and provide exceptional service to their assigned customer base, utilizing their "ownership mindset" to partner with all aspects of operations and expediting jobs through the process both internally and external to MSI. This is a full-time position reporting to the Customer Service Manager.

General Expectations

• Have a high level of responsibility for the productivity and quality of your work and work performed in support of the Sales team.
• Share skills, knowledge and experience so that common goals are achieved.
• Continuously strive to develop skills and abilities.
• Have a professional& positive attitude while interacting with Customers, Vendors and Employees.

Position Specific Expectations

Required Training / Education / Experience