Case Manager

The Salvation Army

Position Description

North & Central Illinois Division - Peoria Area Command

Peoria, IL

Position Title : Case Manager

Job Summary : To provide case management services to the homeless population involved in the Peoria Social Service Family Shelter and Safety Net programs.

To assist clients in overcoming barriers of challenges that lead to permanent housing solutions.

Reports To : Peoria Social Services Assistant Director

Qualifications :

Education : Bachelor's degree in social work, sociology, criminal justice, psychology or human service-related field. Consideration given to individuals with social service case management experience in lieu of a bachelor's degree.

Experience : A minimum of three to five years knowledge and work experience related to Social Services and supporting others through Case Management preferred.

Familiarity with local resources, Continuum of Care and homeless service providers.

Candidates must have a passion for fulfilling the mission of The Salvation Army and must be articulate in presenting the same to others.

Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver's license.

Skills :

• Ability to efficiently and effectively manage people and projects successfully.
• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish policies and procedures, holding others accountable to the same.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, Internet and Social Media platforms.

HMIS, Eccovia experience is highly desired.

Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible.

Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Responsibilities :

• Provide case management services to clients in the Family Shelter and Safety Net programs to include, but not limited to reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as liaison to community resources and provide referrals to appropriate agencies.
• Provide compassionate care to vulnerable population.
• Ensure that all clients have access to a case manager through appointments and walk ins
• Establish first contact within 5 days
• Meet with clients weekly or as otherwise determined
• Attempt to meet for discharge planning
• Maintain a flexible work schedule (non-traditional hours) to meet with shelter clients.
• Carry a direct service caseload for all Family Shelter residents.
• Document client information and progress through HMIS Eccovia and SIMS as necessary.
• Maintain case management time and activity log.
• Record, track and submit statistical information as scheduled to maintain compliance with The Salvation Army and agency grant funding entities (DHS and United Way)
• Attend monthly Continuum of Care (COC) meetings.
• Become familiar with and knowledgeable of local community service providers.
• Engage community service providers in a manner conducive to cultivating positive working relationships.
• Be the first point of contact for any required client disciplinary action and / or resolution; rendering an appropriate resolution with flexibility, discretion, compassion and empathy.
• Solicit the shelter aide response when navigating client disputes or grievances.
• Perform shelter room inspections with shelter aides.
• Conduct bi-weekly resident house meetings as necessary including regularly hosted life skills classes.
• Provide client advocacy, counseling and case management as required by OHS ETH funding sources.
• Perform follow up contact at regular intervals with discharged clients.
• Maintain all client records ethically and confidentially.
• Attend conferences, seminars and training as directed including regular staff meetings as hosted.
• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.
• Other duties as assigned by the Peoria Social Service Assistant Director

Position Ranking :

Regular Full Time, Hourly. Non-Exempt status.

Physical Demands / Work Environment :

This Position is required to do moderate physical work. To successfully perform the essential functions of this position, the individual is regularly required to lift and bend, move, occasionally required to position self to stoop, kneel or crouch, frequently required to reach with and use arms and hands as required in using tools, landscaping equipment, climb ladders and work in varying and sometimes extreme temperature environments.

Specific vision abilities by this job include close vision, distance vision and ability to focus. The work environment for this position includes an office, warehouse, and outdoor environment.

Individual must be able to continuously lift to twenty-five pounds, frequently up to thirty-five pounds and occasionally up to fifty pounds.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.