Patient Services Representative

Patient Services Representative

Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is hiring a full-time Patient Services Representative to support UPMC Bedford Memorial. This role would work varied days, weekends, and holidays, with weekday shifts being either 7 : 00am-3 : 30pm, 8 : 00am-4 : 30pm, 10 : 00am-6 : 30pm, or 2 : 30pm-10 : 30pm, and weekend and holiday shifts being 2 : 30pm-10 : 30pm. A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence. If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today! Responsibilities include providing a warm greeting for all patients, guiding patient through use of self-arrival technology or check-in patient at desk depending on patient preference, collecting copayments and any other applicable patient payments at the point of service, confirming and / or updating patient registration information at checkout, scheduling follow-up appointments within the practice at checkout, scheduling or connecting patient to resources to schedule for ancillary services at checkout, helping patients navigate the healthcare system by providing clear and understandable instructions, providing follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care, understanding the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience, registering patients in Biometrics (fingerprint recognition) program and explain benefits, promoting MyUPMC patient portal and assist patients in registration when applicable, assisting patients in education of financial responsibility and connect them to advocacy resources as needed, confirming / verifying insurance benefits with the appropriate carrier via online verification systems or telephone inquiries, obtaining signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations, appropriately distributing / triage phone calls to other areas and / or clinical providers, assisting with administrative duties in the office including but not limited to scanning of medical records and faxing, staying informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications and other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances : Act 34UPMC is an Equal Opportunity Employer / Disability / Veteran