Switchboard Operator - Lead

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Job Title : Switchboard Operator - Lead Department : Health System Shared Services | Switchboard

Scope of Position

The Ohio State University Medical Center is committed to enhancing the quality of care provided to callers. The Switchboard Lead functions as a member of the team that reflects a culture of cooperation, enthusiasm, and mutual respect. This position provides supervisory and support functions for the Medical Center Switchboard.

Position Summary

The Switchboard Lead assumes responsibility for the supervision of the Medical Center Switchboard operations. The role of the Switchboard Lead demonstrates the highest degree of customer service, demonstrating accountability and responsibility for the communication of accurate information to callers, physicians and medical center staff. Additionally, this position assists with call processing, processing a working knowledge of telecommunication functions.

While performing the duties of this job, the employee must be able to :

Ability to function at a computer workstation.

Ability to have finger dexterity, (writing, operating a keyboard, and a push-button phone)

Ability to speak English and produce a clear, pleasant telephone voice

Ability to understand voice communication while talking on the phone and to hear technical sounds

Able to visualize a computer monitor and adjust vision when doing close work

Able to read written communication

Able to perform necessary duties and maintain safety within the unit

Minimum Education Required

Must be able to work the hours of 7 am to 3 : 30 pm and every other Sat and Sun (9 : 00a-5 : 30p). On-Site Required.

High School diploma or GED. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Preferred : Bachelor's degree with supervisory / management experience, experience in healthcare setting with multi-line preferred.

One year office and / or operations experience (1000 hours training & / or course work) including general office support, monitoring and processing budget and accounting information, providing customer service; 6 mos. experience (600 hours training & / or course work) in staff supervision, training and development; or equivalent combination of education and experience.

Our Comprehensive Employee Benefits Include

An array of retirement plan options, each with a generous employer contribution.

Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

Paid vacation and sick leave, including short and long-term disability and paid parental leave.

Get the most out of the Public Service Loan Forgiveness program.

And much more!

Additional Information : Location : Ackerman Rd, 700 (0921) Position Type : Regular Scheduled Hours : 40 Shift : First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will : educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.