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TECHNICAL SUPPORT LEVEL II
TECHNICAL SUPPORT LEVEL IIElite Corporate Solutions • Pompano Beach, FL, US
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TECHNICAL SUPPORT LEVEL II

TECHNICAL SUPPORT LEVEL II

Elite Corporate Solutions • Pompano Beach, FL, US
30+ days ago
Job type
  • Permanent
Job description

Job Description

Job Description
Elite Corporate Solutions is currently recruiting a Technical Support Level II on behalf of a leading U.S.-based manufacturer located in Pompano Beach, FL. This role is essential to ensuring the smooth operation of IT systems and end-user support across the organization. We’re seeking a skilled and service-oriented professional who thrives in dynamic environments and is committed to delivering exceptional technical support and solutions.

What You’ll Do
  • Configures, installs, and troubleshoots PC systems and peripherals.
  • Configures, installs, and troubleshoots switches and routers.
  • Applies general knowledge of networking and cybersecurity principles.
  • Provides helpdesk and technical support via online platforms, email, and phone.
  • Delivers training, performs repairs, and conducts preventative maintenance.
  • Ensures high-quality end user support across equipment, software, communications, and training.
  • Configures and tests of customer-purchased equipment prior to shipment.
  • Creates and manages support tickets in the helpdesk system.
  • Assists the Systems and Network Manager with network and communication projects.
  • Develops a strong understanding of company products, equipment, and customer requirements.
  • Adheres to internal procedures and recommends improvements when necessary.
  • Provides emergency technical support during weekends or after hours when scheduled.
  • Maintains professionalism in all customer interactions.
  • Works in accordance with company safety and quality standards.
  • Maintains a safe and clean work environment.
  • Performs other related duties as assigned.
  • Maintains accurate hardware and software inventory records.
  • Updates and manages helpdesk applications to build a support activity database.
  • Understands company operations and ensures IT support aligns with corporate goals.
  • Trains and assists IT Support Specialists.
  • Resolves helpdesk tickets escalated from Technical Support Level 1.
  • Follows internal IT procedures and suggests improvements as needed
What We’re Looking For
  • Minimum of three (3) years of hands-on experience in the Information Technology (IT) industry.
  • Experience with configuring, installing, and troubleshooting PC systems, peripherals, switches, and routers.
  • Familiarity with helpdesk operations, ticketing systems, and remote support tools.
  • Working knowledge of network infrastructure, cybersecurity principles, and system administration.
  • Experience supporting end users in a technical environment, including training and preventative maintenance.
  • Exposure to Controlled Unclassified Information (CUI) handling and compliance is preferred.
  • Experience working in a customer-facing technical support role with strong communication and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
Bonus Skills
  • Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are highly desirable.
Additional Requirements
  • Must be a U.S. Citizen or Permanent Resident in compliance with ITAR regulations.
  • Ability to lift up to 25 lbs. and move throughout the facility.
  • Occasional ladder climbing and physical activity as required
  • This is an on-site position located in Pompano Beach, FL/Miami FL.
Education:
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent training/certifications).
Work Location: In person
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TECHNICAL SUPPORT LEVEL II • Pompano Beach, FL, US

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