Field Support Tech Associate

Shift

Monday - Monday - 1st Shift (Day)

Monday - Friday 10 : 00am - 6 : 30pm

Located in Plainfield, IN - On Site.

Field Support Technician Associate

The Field Support Technician Associate is responsible for integrating, supporting, documenting, and training on TSG systems in operations. This role serves as a liaison between operations, IT, TSG Technical Support, and the Engineering team, combining hands-on experience with current systems-level expertise.

Primary Responsibilities

• Split work between internal engineering teams and external operations to maintain current system knowledge.
• Collaborate with colleagues, developers, testers, and end users to ensure technical compatibility and user satisfaction.
• Plan and work flexibly to meet deadlines.
• Support users with change control and system updates.
• Solve simple to medium scope problems and identify process gaps.
• Document, train, and support the user community on all aspects of system use.
• Participate in training site trainers on the use and maintenance of TSG-supplied systems.
• Communicate and follow up to keep all team members and impacted customers informed in a timely manner.
• Ensure accurate and timely completion of administrative duties.
• Monitor and maintain existing systems.
• Troubleshoot and resolve issues on workstation computers, peripherals, and network components.
• Install upgrades, service packs, and hot fixes.

Education / Experience

Systems integration and customer support procedures

XML, SQL, and database tools

Requirements, Perks, and Benefits (US Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Role is located inIN Plainfield with no relocation.

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (for U.S. applicants and employees only). Please click below to learn more :

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@.

Perks and Benefits at FedEx Supply Chain (FSC)

Competitive Pay : FedEx Supply Chain offers competitive hourly rates depending on your location and experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

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