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Technical Writer Job at TechDigital Group in San Jose

Technical Writer Job at TechDigital Group in San Jose

MediabistroSan Jose, CA, United States
30+ days ago
Job type
  • Full-time
Job description

In this role you will :

  • Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.
  • Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.
  • Clearly communicate how to accomplish user tasks, rather than how to use the user interface.
  • Through research and hands-on learning, become an expert on our products and methodologies.
  • Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.
  • Interview subject matter experts to learn how product features work and understand their benefits to users.
  • Experiment with software to learn how it functions from an end-user point of view.

The Contract Technical Writer should have the following skills :

  • 8+ years working on software documentation projects.
  • Tools : DITA XML, Madcap Flare, any structured authoring tool; and CMS.
  • Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
  • Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.
  • User-centric thinker who can anticipate the reader's concerns and questions about the product.
  • Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
  • Basic graphics skills (Powerpoint).
  • Experience documenting APIs a plus.
  • Experience writing documentation for translation and optimizing documentation projects for translation a plus.
  • Experience with Jira and Confluence a plus.
  • Experience with digital adoption platforms such as WalkMe a plus.

    • Familiarity with the Telecom industry a plus.

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    Technical Writer • San Jose, CA, United States