Experienced Travel Consultant

Specialized Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

Advise and arrange travel for corporate business customers (both individuals and groups)

Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

Must have GDS (Global Distribution System) experience in Sabre

Communicate effectively with customers over the telephone, messaging (chat), e-mail, and / or back office systems

Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy

Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

Previous 5 years of experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel

Passion for excellence in client service, including proactive anticipation of needs

Native GDS expertise in Sabre

Professional communication (written and verbal)

Attention to detail

Act with integrity, and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

Resolving customer issues quickly and independently

Teamwork and openness to feedback

Our Traveler Care unit is a 24 / 7 operation. We are looking to fill positions that are evening, overnight, weekend and holiday shifts only.

Location : United States

The US national base salary range for this position is from $46,200.00 - $85,800.00. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for a discretionary annual bonus which rewards participants based on individual and / or company performance.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.