Senior Site Reilability Engineer

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description :

This role will partner with key leaders in Software Engineering, Core Technology Infrastructure (CTI) Engineering, and Technology Services roles to define objective reliability goals for the services they support, including observability designs specifying plans to gain operational visibility into meeting those goals through instrumentation and dashboards. The individual in this role will consistently look for opportunities to improve the reliability and efficiency of operating our services, spending a considerable portion of their time utilizing their engineering skills to find automation solutions to manual support activities, along with influencing a culture that drives innovation and continuous improvement.

This individual will be engaged in major production triage efforts and work with problem management in the identification of root cause of highly impactful or complex issues as required. This individual will use the knowledge gained in those efforts to partner closely with software developers, production services, architects and Infrastructure teams to drive delivery of sustainable and reusable design patterns supporting efficient production operation and to ensure nonfunctional production support requirements are adopted early in the application development lifecycle.

This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex / impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements.

Responsibilities :

• Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention
• Develops software solutions and / or improved processes to address work identified as 'toil' by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability
• Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and / or logging structures to gain service reliability visibility
• Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and / or improves system reliability
• Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs
• Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex / high impact incident / problem management investigations
• Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure / improve the reliability of the services they support

Required Qualifications :

Desired Qualifications :

Shift and Hours :

1st shift (United States of America), 40 hours per week

J-18808-Ljbffr