Epic Go-Live Call Command Center Agents

Description:

Position Summary:

Stoltenberg Consulting is currently seeking well-rounded Epic personnel with experience in several areas of Epic support for a two-week remote go-live engagement. No build work is required, but agents must possess the ability to answer workflow how-to questions from hospital end users.

The go-live focuses on aligning a client’s newly acquired hospital and its end users with the parent health system. The top five modules and/or applications eliciting a majority of the health system’s current enduser calls are Epic Ambulatory, AND PB / Cadence/ Prelude for both on site and remote support

Requirements:

Key Responsibilities:

• Answer and manage calls from end users.

• Provide go-live support to end users on a variety of Epic issues, escalating to support teams as necessary. Identify, research, and resolve Epic application issues.

• Document, track, and monitor problems to ensure timely resolution.

• Exhibit excellent written and verbal communication skills.

• Be able to work under pressure.

• Display multitasking and time-management skills, with the ability to prioritize tasks.

• Maintain professionalism in all team and client communication and interactions — both written and verbal.

• Exhibit strong customer service skills and the ability to troubleshoot and solve problems.

• Display a desire to exceed expectations with every end-user interaction.

Support Shift Details:

• The go live is scheduled for June