Customer Service Representative II

Energy Adviser

At Eversource, you'll be working for New England's largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire.

Our team of more than 9,000 dedicated, diverse, and engaged employees is passionate about providing a superior customer experience. We are committed to our communities, the environment, and each other. You'll have a variety of opportunities to further your career, whether it's in customer service, the skilled trades area or a corporate or technical group. Join us on this amazing journey to create a brighter future!

As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions to make their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working both independently and collaboratively on a team that focuses on quality and excellence. This is a union represented position.

We offer a fast-paced environment, excellent working conditions and a collaborative team atmosphere.

Because we are there for our customers when they need us, we offer a variety of shifts during the day. There are also excellent opportunities for overtime, especially during emergency restoration / weather events. We provide robust training and onboarding to ensure you are fully able to service our customer needs.

We offer a competitive compensation and benefits package, a fast-paced environment and excellent working conditions. Our compensation starts at $25.95 / hour, plus overtime, and an annual bonus based on company and individual performance. Some of our benefits include medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more! We also provide many opportunities for training and career advancement.

This is a Safety sensitive position and will be subject to the PHMSA Federally Regulated drug program, including random drug testing.

The experience we're looking for from you :

High school diploma or equivalent required.

At least 1 year of previous experience helping customers in any capacity / line of work. Candidates with college degrees who do not have customer-related experience are encouraged to apply!

The ability to speak Spanish is a plus.

Must pass pre-employment skills testing and background check and drug screening

Working conditions :

Must be available to work emergency restoration assignment as required.

Must be available to travel between MA / CT / NH as necessary.

Representatives are expected to be on-call and work extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events. Contact center representatives are front line employees if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers.

Eversource Contact Centers offer a performance-based Work from Home program in Windsor, CT and Manchester, NH for all CSRs. You must live in our service territory to be hired. We are open holidays, for which you may sign up or be drafted to work during those times.

Competencies :

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

EEO Statement : Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor