LMS Product Support Analyst

Who We Are

Academy Of Mine provides a B2B SAAS Platform, a fully customizable Learning Management System (LMS) provider serving Organizations and Training Providers in areas of Professional Training, Continuing Education, and Certification Based Training. The company is industry agnostic but most of our customers are in fields such as Safety, Compliance, Real Estate, HealthCare, K-12 / School Districts etc.

Our mission to help organizations Scale their Professional Training and Continuing Education business. We are a bootstrapped company with a small team but we pack a punch. Majority of our customers are within North America and Europe with a smaller percentage across rest of the world.

Why Now

We have been in business for a while but really found Product Market Fit (PMF) in the last 2-3 years where we have figured out who our Ideal Customer is. We are now ready to scale our Product and Customers and expanding our Product Support team in house locally in Cherry Hill, NJ.

We’re looking for a Product Support Analyst to join our team as the first line of support for our enterprise SaaS Learning Management System (LMS). You’ll be the bridge between our customers and our engineering team, helping troubleshoot issues, answer complex questions, and make sure every client gets the most value from our platform.

What you will do

• Serve as the first point of contact for customer support tickets via email or chat.
• Troubleshoot, investigate, and reproduce product issues.
• Work closely with the engineering team to document and escalate bugs with clear technical detail.
• Translate technical issues into easy-to-understand solutions for customers.
• Write and maintain knowledge base articles, FAQs, and internal troubleshooting guides .
• Identify recurring issues and provide feedback to improve product quality and customer experience.

Requirements (Please read carefully)

Salary and Benefits

How to Apply