Patient Care Coordinator

Summary Statement

Since 4, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.We are committed to improving the lives of our patients and today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently looking for an on-site Patient Care Coordinator (PCC) at our Madison Heights, MI office 4 days/week, hrs/day. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• ​Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed.
• ​Create patient account profile in the Medical Record system.
• ​Perform light shipping and receiving of medical device products and components.
• ​Maintain a clean office work environment.
• ​Accept cash payments from patients as appropriate.
• ​Comply with Corporate Compliance and HIPAA responsibilities.
• ​Perform other duties and special projects as assigned.​

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid time off
• 7 Company holidays
• Floating holidays
• DailyPay
• % company-paid short & long-term disability
• k match up to 3.5%