Customer Service Manager

Customer Service Manager – Tremendous Opportunity!

After years of dedicated service, our clients' long-time Customer Service Manager is retiring — creating an exciting opportunity for a dynamic professional to step in and lead a thriving team that values excellence, collaboration, and growth.

They are seeking a Customer Service Manager who brings energy, leadership, and a commitment to outstanding service. This is your chance to make an impact in a company that’s built its 30-year reputation on honesty, relationships, and results.

As a Customer Service Manager , you’ll lead a dedicated team responsible for supporting their mission to provide excellent and be a leading innovator in healthand wellness.

What You’ll Do :

Lead and mentor the customer service team, fostering collaboration and accountability.

Oversee all customer interactions — ensuring accuracy, responsiveness, and satisfaction.

Manage order processing, pricing, inventory coordination, and vendor communications.

Develop and implement process improvements to enhance efficiency and client experience.

Resolve escalated issues with professionalism and sound judgment.

Maintain accurate reports, records, and pricing spreadsheets.

Collaborate with internal departments to ensure smooth operations and continuous improvement.

What You Bring :

Proven experience in customer service leadership or management with 8-10 year of experience in customer service management.

Strong communication and relationship-building skills.

Solid knowledge of Microsoft Office and ERP systems.

Detail-oriented, organized, and driven to deliver exceptional results.

A collaborative, people-first approach with the ability to motivate and develop others.

Join a company where your leadership truly matters — and where integrity, teamwork, and passion are more than just words on a wall.

This opportunity is fully on-site in the Greenwich / NY area. Compensation package $-$k with excellent perks and benefits.