Field Service Manager (Bilingual Required

Job Description

Manage Field Operations. Lead Service Excellence. Grow Your Career.

Are you a hands-on operations professional who thrives in the field and enjoys working directly with clients and contractors? Do you excel at solving problems, building relationships, and keeping projects running smoothly? If so, MultiPro wants you on our team!

We're looking for a Bilingual Field Service Manager ready to make an impact. In this role, you'll oversee service delivery across 20-40 multifamily communities, manage contractor performance, and ensure service quality and client satisfaction. If you're organized, proactive, and enjoy being out in the field, this could be the role for you!

Compensation & Work Environment Details :

Salary Range : $58,000 - $63,000

Bonus : 10% annual target bonus (paid quarterly)

Schedule : Monday - Friday

Company Vehicle : provided by the company

Work Schedule : Flexible working outside standard business hours as needed.

Travel : Required within assigned market.

What You'll Do :

Oversee Field Service Operations : Manage daily service projects across assigned communities, ensuring timely and high-quality completion.

Manage Contractors : Recruit, onboard, and supervise independent contractors to meet service expectations and quality standards.

Maintain Client Relationships : Build strong connections with property managers and site staff, ensuring satisfaction and resolving issues quickly.

Monitor Service Quality : Conduct regular property visits, perform quality checks, and address service concerns proactively.

Support Sales Efforts : Assist with service proposals, bidding new work, and identifying additional service opportunities.

Promote Safety & Compliance : Enforce safety protocols, conduct incident investigations, and ensure regulatory compliance.

Collaborate Across Teams : Work closely with operations, finance, HR, marketing, and IT teams to support seamless service delivery.

Keep Accurate Records : Track service completion, contractor performance, and client communications in Salesforce.

What We're Looking For :

Experience : 5+ years in field service management, construction, or multi-site operations. Customer service and people management experience preferred.

Bilingual : English / Spanish required.

Tech-Savvy : Proficient in Microsoft Office Suite and CRM platforms like Salesforce.

Problem Solver : Strong project management, organization, and decision-making skills.

Communicator : Excellent verbal and written communication skills with the ability to build trust and rapport.

Education : High school diploma or GED required; AA degree or higher preferred.

Valid Driver's License : Required, with the ability to operate a company-provided vehicle.

Physical Requirements :

Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions.

Why You'll Love Working with Us :

Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you're looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you've found it.

Comprehensive Benefits :

Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts

Financial Security : 401k with company match, life and disability insurance, AD&D, and business travel coverage

Flexible Time Off : Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays.

Professional Development : Tuition reimbursement up to $5,250 per year and access to our online education center

Additional Perks : Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Ready to grow your career with a team that values your skills and impact? Apply today and help us deliver exceptional service to the clients who depend on us!

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Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.