CONCIERGE LOUNGE ATTENDANT\SERVER

Job Description

Job Description

JOB SUMMARY

Monitor club lounge for seating availability, service, safety, and well-being of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and / or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition of all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in the department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period or an entire work shift. Perform other reasonable job duties as requested by Supervisors.

JOB SPECIFIC TASKS

Safety and Security

• Report work-related accidents, or other injuries immediately upon occurrence to manager / supervisor.
• Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.
• Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

Guest Relations

Communication

Assists Management

Working with Others

Quality Assurance / Quality Improvement

Physical Tasks

General Concierge - Club Level

CRITICAL COMPETENCIES

Analytical Skills

Interpersonal Skills

Communication

Personal Attributes

Organization

CANDIDATE PROFILE

Education

High School diploma / G.E.D. Equivalent.

Related Work Experience

No related work experience

Supervisory Experience

No supervisory experience is required.