Sales & Service Operations Manager

Job Title :

Sales & Service Operations Manager

Department : Service

Reports to : General Manager

FLSA Status : Exempt

Classification :

First / Mid Offs & Mgrs.

Work Hours :

7 : 00 am – 5 : 00 pm, Monday through Friday, some weekends and evenings

Pay Scale :

$100,000 - $130,000 + incentive plan

Position Summary :

The Sales & Service Operations Manager is responsible for driving revenue growth and overseeing service operations for the company.  This role combines strategic business development, client relationship management, and operational oversight to ensure high quality repairs, installations and maintenance services.

Manage the sales and service operations of the company.  This includes overseeing the daily dispatching and efficiencies.  Other duties include customer relations, reviewing all billing and interacting with other managers concerning their sales and service needs.  Responsible for making sure that all Service Team Members are properly trained.  The Sales & Service Operations Manager is expected to handle all aspects of the sales department and to ensure the company’s monthly sales budget is achieved through proper planning and management of all incoming sales leads and other referral sources available within the company.

Required Qualifications :

• Three years related experience and / or training in customer service, management in a service industry, or equivalent combination of education and experience
• Knowledge of the industry is recommended but not required
• High School Diploma
• Valid driver’s license
• Computer skills
• Ability to multi-task
• Organized
• Advanced customer service skills

Desired Qualifications :

Essential Functions and Responsibilities :

Sales & Business Development

Service & Operations Management

Success Factors / Job Competencies :

Physical demands and work environment :

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands :

Work Environment :

Performance Standards :

Certain key business indicators will measure the effectiveness of this job description. These include the following :

Core Values :

Indicators that will measure the effectiveness of this job description. These include the following :