Bilingual Patient Success Advocate

A company is looking for a Patient Success Advocate - Bilingual.

Key Responsibilities

Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues

Educate customers on the features and benefits of technology products and services to enhance their usage

Conduct follow-up communication with customers to ensure issues are resolved and gather feedback on their experience

Required Qualifications

Bilingual in Spanish and English is required

Experience in a multi-channel help desk environment, preferably with Zendesk

Background in a customer-facing healthcare role, assisting patients in navigating the healthcare system

Prior experience in a metrics-driven position and working with Medicare patients

Experience in a remote work environment is preferred