Field Service Engineer - Kent

Field Technical Support Specialist - Print Services - Kent

Location : Kent

Department : ICT Services

Reporting to : Regional Service Manager

Contract : Permanent

The purpose of this role is to provide technical field support to accounts in the Kyocera group.

• Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs.
• Investigate and rectify faults reported by KMDS and channel partner end users.
• Perform device installation, routine maintenance, and updates as required.
• Understand and adhere to SLAs related to assigned KMDS accounts.
• Understand solutions in use and carry out basic fault finding.
• Support colleagues during absences such as holidays, sickness, or busy periods.
• Log call details using the call logging system within agreed timescales.
• Report recurring faults for proactive management.
• Share expertise and technical information with team members.
• Build relationships with key stakeholders within KMDS accounts.
• Maintain boot stock and site stock at specified levels.
• Attend product training courses to maintain knowledge relevant to the role.
• Adhere to all Kyocera policies and procedures, including health and safety policies when on site.
• Align work conduct with Kyocera core values and philosophy.
• Perform other technical support tasks as directed by your line manager.

What we can offer you

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