Medical Support Assistant (Advanced)

Medical Support Assistant

The Medical Support Assistant in the Community Based Outpatient Clinic performs duties related to the receipt, intake, and indexing of health and administrative information. The MSA works collaboratively with other members of expanded health care teams to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system including VA and non-VA contacts. Responsibilities include but not limited to :

• Works collaboratively in an interdisciplinary coordinated care delivery environment.
• Coordinates with the patient care team to review the clinic utilization by using various reports.
• Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic.
• Develops / maintains effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collects, scans, and updates health insurance information, promotes Veteran registration and utilization of My HealthyVet (MHV).
• Trains other MSAs on correct clinic operations and serves as a preceptor to developmental level MSAs.
• Schedules appointments; notifies his / her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active / pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans.
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

Work Schedule : Monday - Friday, 8 : 00am - 4 : 30pm

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not Authorized

Pay : Competitive salary and regular salary increases

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : Not Available

Virtual : This is not a virtual position.

Functional Statement # : 30201F

Permanent Change of Station (PCS) : Not Authorized

Requirements

Conditions of Employment :

Qualifications

Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

Grade Determinations :

GS-06 Medical Support Assistant (Advanced) : In addition to the basic requirements, you must meet the following grade requirements :

Preferred Experience : Scheduling experience using Electronic Health Record (EHR) or Computerized Systems, Medical Terminology.

Reference : For more information on this qualification standard, please visit https : / / www.va.gov / ohrm / QualificationStandards .

The full performance level of this vacancy is 06. The actual grade at which an applicant may be selected for this vacancy is 06.

Physical Requirements : Typically, the Advanced Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time.

Work Environment : The work may be stressful due to the accelerated pace for several hours at a time during peak clinic hours or on days that have a large volume of clinic activity.

Education

There is no substitution of education for experience at this grade level.

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal