Guest Account Coordinator - Winter 2025 - 26

Guest Account Coordinator

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts

Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)

Subsidized meals at Employee Dining Rooms offered for staff while on shift

Subsidized housing options available for seasonal full-time staff

Discounts for staff members at restaurants, shops, and service providers in Park City

Healthcare options are available for staff members

401k plan with company match

Purpose Of Position :

The Guest Account Coordinator is responsible for assisting management with accounting, quality assurance, and client services tasks to support the Skier Services division. They will track and report issues, address client account needs, perform POS tasks, assist with daily web reconciliation reporting, provide technical application support, and organize training sessions with various departments in addition to assisting with daily operations as needed.

Responsibilities :

Project & Operational Support :

• Support divisional projects by monitoring timelines, tracking deliverables, and maintaining clear communication with leadership regarding progress and deadlines.

Collaborate across multiple systems to support project execution, while actively pursuing opportunities for skill development and process improvement.

Demonstrate a strong understanding of divisional products and services, supporting operations across various departments and applications.

Provide backup support for daily operations, including front-line and phone agent responsibilities, and other roles as needed.

Perform additional duties as assigned to support departmental needs and ensure operational efficiency.

Systems & Technical Proficiency :

Assist in identifying and resolving discrepancies between online bookings and source-system records to ensure data consistency and accuracy.

Investigate and provide resolution for out-of-balance DVSS accounts.

Assist with Lift Ticket GUID disconnected records.

Guest Service & Sales Fulfillment :

Financial & Payroll Support :

Support manual updates to Ski Instructor payroll and timekeeping records using DVSS and Workday systems.

Address divisional accounting inquiries and resolve disputes directly with guests or through internal channels.

Data Management & Accuracy :

Conduct research related to unauthorized ski instruction.

Issue Resolution & Prioritization :

Qualifications :

Deer Valley Skier Services Expectations :

Dates Of Employment :

Deer Valley Resort is an Equal Opportunity Employer.