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Operations Manager

Operations Manager

Compass GroupOakland, CA, US
30+ days ago
Job type
  • Full-time
Job description

Operations Manager

Lead the action behind the scenes! As an Operations Manager, you'll drive operational excellence and support large-scale food and beverage service at Oakland Arena. This role will lead teams, streamline logistics, and elevate guest satisfaction with strategic coordination and hands-on leadership across events.

Qualifications :

  • Bachelor's degree in Hospitality, Business, or related field
  • 3+ years of leadership in foodservice, stadium, or event operations
  • Strong budgeting, scheduling, and team management experience
  • Proficiency in POS, inventory, and labor management systems
  • ServSafe and Alcohol Service Certification (or ability to obtain)

Key Responsibilities :

  • Supervise daily operations across all event departments
  • Manage staffing plans, training, and shift execution
  • Partner with culinary and purchasing teams for efficient service delivery
  • Uphold Levy standards in guest service, sanitation, and safety
  • Monitor event flow, resolve issues, and adjust operations as needed
  • Evaluate post-event metrics and recommend improvements

    • Detailed Responsibilities :

  • Understands all menus, product offerings, packaging and pricing
  • Ensures all food & beverage areas have proper displays and merchandise
  • Executes all security, safety and sanitation standards
  • Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
  • Follows and executes preventative maintenance schedule as set forth by Director of Operations
  • Holds team accountable to steps of service to deliver great guest service
  • Ensures show quality standards are maintained at all times
  • Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
  • Regularly obtains feedback from clients and guests to improve operations
  • Responds and assists in any departmental guest service issues
  • Executes all menus, promotions and programs as outlined by the Director of Operations / Department Head in accordance with Levy standards
  • Achieves daily sales and assigned cost goals
  • Achieves assigned budget goals
  • Follows and enforces responsible alcohol service policies
  • Effectively verifies all opening and closing inventories
  • Executes required daily reporting in a timely manner
  • Ensures required department reports are completed and information is compiled at month-end closing
  • Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
  • Forecasts and adequately schedules team members to meet operational needs and desired targets
  • Ensures proper cash handling procedures are being performed
  • Ensures assigned areas are fully stocked and are ready for operation
  • Ensures complete maintenance and on-site training of the current POS system and concession equipment
  • Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
  • Interviews, hires, trains and develops team members according to Levy guidelines
  • Other responsibilities, as needed

    • Levy is a member of Compass Group USA. Compass Group / Levy is an equal opportunity employer. At Compass / Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

    Applications are accepted on an ongoing basis.

    At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

  • Medical
  • Dental
  • Vision
  • Life Insurance / AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site / state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

    • Levy maintains a drug-free workplace.

    Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

    Req ID : 1446300

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    Operation Manager • Oakland, CA, US