Head of Global Workplace Experience, Real Estate & Facilities

Head Of Workplace, Facilities, And Workplace Experience

We are seeking a dynamic and strategic Head of Workplace, Facilities, and Workplace Experience to lead our global workplace operations, real estate strategy, and employee experience across our global footprint. This role is responsible for shaping and delivering a high-impact, employee-centric workplace vision across a portfolio spanning offices, innovation hubs, and satellite locationssupporting over 4,500 employees worldwide. The successful candidate will drive operational excellence, enhance culture through workplace design and services, and optimize performance through our outsourced partnerships.

Key Responsibilities

• Define and deliver a global workplace and facilities strategy aligned with growth, hybrid work, and sustainability.
• Lead and inspire a global team, fostering innovation, accountability, and seamless collaboration across IT, HR, Finance, and Business Units.
• Manage the global real estate portfolio, including leases, renewals, acquisitions, and cost optimization.
• Oversee outsourced FM program, ensuring efficient, safe, and compliant operations across all sites.
• Use data, KPIs, and governance to drive performance and continuous improvement.
• Create a high-quality workplace experience integrating hospitality, wellness, and design.
• Deliver services (reception, F&B, mailroom, events) aligned with employee needs and brand identity.
• Lead initiatives on energy efficiency, carbon reduction, and green building standards while advancing ESG goals.

Qualifications

Success Criteria

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.