Help Desk Technician
Motion RecruitmentPhoenix, AZ, United States18 hours ago
Job type
- Full-time
Job descriptionAssociate's or Bachelor's degree in IT, Computer Science, or related field. Experience with enterprise ticketing systems (ServiceNow, Jira, Zendesk). Familiarity with Active Directory, remote support tools, mobile device management (MDM). Basic scripting / automation (PowerShell, Bash) or willingness to learn. Experience working in a 24×7 environment or performing after-hours support as needed. Additional certification such as CompTIA Network+, Microsoft 365 Administrator, or ITIL Foundation. 40% - Desktop & laptop OS (Windows 10 / 11, macOS) 20% - Office productivity tools and common applications 15% - Network / Connectivity (WiFi, VPN, printing) 15% - Ticketing & remote support tools (ServiceNow, Jira, TeamViewer) 10% - Hardware peripherals & mobile device support 50% : Serve as first-line technical support for end-users - respond to tickets, solve hardware / software / network problems, document solutions, and escalate when needed. 20% : Install, configure, and maintain desktops, laptops, peripherals, and mobile devices. 15% : Assist with network connectivity issues, access rights, and user account setups / deactivations. 10% : Maintain the help desk knowledge base - update documentation, share best practices, and train users on common tools. 5% : Participate in IT projects (e.g., hardware roll-outs, software upgrades, office moves) as directed by senior IT team. Bonus OR Commission eligible Medical, Dental, and Vision Insurance Vacation Time Stock Options Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Customer Support / Call Center / Client
We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ. You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting hardware, software, and network issues. This role is hands on, customer facing, and ideal for someone who thrives in a fast paced, in person environment. You would be the go to tech hero for our organization, making a real impact by resolving issues, improving user productivity, and helping shape our internal tech culture. You'll gain experience across a broad range of technologies, work alongside senior IT staff, and develop valuable skills in a stable, growing company that encourages certification and advancement. Being on site means you'll build strong relationships, get immediate feedback, and be highly visible to leadership.
Required Skills & Qualifications
- 1-3 years of technical support experience in an on site environment
- Proficient with installing / configuring Windows and / or macOS systems
- Strong customer service skills and ability to communicate clearly with non technical users
- Familiarity with basic networking and peripherals
- Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLAs
Desired Skills and Experience
Tech Breakdown
Daily Responsibilities
The Offer
You will receive the following benefits :
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You will receive the following benefits :
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by : Isabella Sweet
Specialization :
Create a job alert for this search
Help Desk Technician • Phoenix, AZ, United States
Related jobs
We are seeking a highly skilled and customer-focused Software and Application Help Desk Technician to join our dynamic IT support team.
In this role, you will be responsible for providing technical ...Show moreLast updated: 30+ days ago
Position Overview : Hybrid - position primarily remote with 2-3 days in office Service Desk Technician is responsible for providing end user support for all EFE end user staff.This includes interfac...Show moreLast updated: 30+ days ago
Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ).Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware / software issues that require desk-side intervention, and ensure t...Show moreLast updated: 18 hours ago)
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX.
Tempe, AZ).Tier 2 Agents handle escalated inc...Show moreLast updated: 19 hours ago
Stefanini Group is looking for a.For interested applicants, click the apply button or you may reach out.As an IT Specialist, you will have responsibilities to provide the highest levels of customer...Show moreLast updated: 18 hours ago)
The Tier 1 Agent serves as the first point of contact for all IT-related inquiries and incidents through the OneStop Help Desk.
The agent provides initial troubleshooting, incident resolution for ro...Show moreLast updated: 30+ days ago
Y (Non-Exempt Support Staff Salary Placement).Management Information Systems.Director of Management Information Systems.Under direct supervision, this position is responsible for responding to clie...Show moreLast updated: 18 hours ago
Have at least 5 years' experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator.
Demonstrate vast knowledge and experience supporting Laptop / Desktop computer...Show moreLast updated: 18 hours ago
Title : Help Desk Representative Duration : 12 months Contract to Hire Location : 2010 W Encanto Blvd, Phoenix AZ 85009 Pay Rate : Upto $23 / hr on W2 (All inclusive / no benefits) Job Description : Under...Show moreLast updated: 4 days ago
We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ.You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting h...Show moreLast updated: 19 hours ago
We are seeking a proactive and customer-oriented IT Helpdesk Support Technician to join our IT team.This entry-level role is ideal for someone who enjoys solving technical problems, supporting end ...Show moreLast updated: 19 hours ago This is a full time opportunity based in the Phoenix area with a growing technology organization that supports a wide range of internal users and systems.
The team handles everything from hardware s...Show moreLast updated: 19 hours ago We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team.
This is a full time, onsite role where you'll be handling day to day te...Show moreLast updated: 18 hours ago 
One Step Retail Solutions is looking for an experienced Technical Support Specialist to join our external facing Network Support Specialist team at our headquarters in Phoenix, AZ.SKILLS, KNOWLEDGE...Show moreLast updated: 30+ days ago
Keep people connected, systems secure, and technology running at its best.At Spear Education, our IT team empowers employees to deliver world-class education experiences every day.Windows and macOS...Show moreLast updated: 18 hours ago
We are looking for an IT Help Desk Technician to join our Customer Services team.As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and prov...Show moreLast updated: 30+ days ago This is a full time opportunity based in the Phoenix area with a growing technology organization that supports a wide range of internal users and systems.
The team handles everything from hardware s...Show moreLast updated: 19 hours ago 
Tentative Shift Start Time : 6 : 00 AM- 6pm.Contract (potential to go longer based on business need).SUMMARY STATEMENT : Under general supervision, provides customer service and technical support by ap...Show moreLast updated: 30+ days ago
- Promoted
IT Help Desk
Reliance PartnersTempe, AZ, United StatesFull-time
- Promoted
Service Desk Technician
Axelon Services CorporationPhoenix, AZ, USFull-time
- Promoted
- New!
Help Desk Technician (Tier 2 Agent)
Agil3 Technology Solutions LLCTempe, AZ, United StatesFull-time
- Promoted
- New!
Help Desk Technician (Tier 2 Agent)
Agil3 Technology Solutions (A3T)Tempe, AZ, United StatesFull-time
- Promoted
- New!
Sr. Deskside Technician
Stefanini GroupScottsdale, AZ, United StatesFull-time
Help Desk Technician (Tier 1 Agent)
Agil3 Technology Solutions (A3T)•Tempe, AZ, USFull-time
Quick Apply
- Promoted
- New!
Help Desk Technician
Washington Elementary School District No. 6Phoenix, AZ, United StatesFull-time
- Promoted
- New!
Help Desk / Desktop Support
Syntricate TechnologiesPhoenix, AZ, United StatesFull-time
- Promoted
Help Desk Representative
ABCS, Inc.Phoenix, AZ, USTemporary
- Promoted
- New!
Help Desk Technician
Motion Recruitment Partners LLCPhoenix, AZ, United StatesFull-time
- Promoted
- New!
Help Desk Technician
KovachChandler, AZ, United StatesFull-time
- Promoted
- New!
Tier 1 Help Desk
Motion Recruitment Partners LLCPhoenix, AZ, United StatesFull-time
- Promoted
- New!
Help Desk Support Specialist
Motion RecruitmentPhoenix, AZ, United StatesFull-time
- Promoted
Tech Support Service Desk Technician
OneStepPhoenix, AZ, United StatesFull-time
- Promoted
- New!
Help Desk Technician
Spear EducationScottsdale, AZ, United StatesFull-time
- Promoted
IT Help Desk Technician
Hybrid IT Services, IncGilbert, AZ, United StatesFull-time
- Promoted
- New!
Tier 1 Help Desk
Motion RecruitmentPhoenix, AZ, United StatesFull-time
Customer Help Desk Technician
Sunrise SystemsPhoenix, Arizona, United StatesTemporary
Quick Apply