Service Desk Lead / ESD Lead
BTIQuantico, VA, US12 days ago
Job type
- Full-time
- Quick Apply
Job descriptionEmail systems and directories Standard Windows desktop applications Applications developed or deployed under this contract Serve as the technical point of contact for troubleshooting hardware, software, and printer problems. Manage ticket queues, track metrics, and ensure issues are resolved within established SLAs using BMC Remedy ITSM . Oversee multi-server environments and provide guidance on PC operating systems (Windows / DOS), networking, and mail standards. Mentor and train help desk staff to maintain excellent customer service and technical performance. Prepare and deliver reports on help desk performance, incident trends, and SLA compliance. Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or a related discipline. 7 years of IT experience , including : At least 5 years of specialized experience managing help desks in multi-server environments, with knowledge of PC OS, networking, and email standards, and supervision of help desk employees. At least 3 years of recent experience within the last 5 years. Strong oral and written communication skills. Demonstrated leadership and ability to manage teams in a technical support environment. Experience with BMC Remedy ITSM ticketing system. Must be able to obtain a Secret clearance . CompTIA Security+ CND (Certified Network Defender) GFACT (GIAC Fundamentals Certification) GSEC (GIAC Security Essentials Certification) Preferred Qualifications : Prior experience supporting DoD or Marine Corps IT operations. Experience in troubleshooting and supporting enterprise applications. Proven success in maintaining SLA compliance in a large-scale enterprise environment. Powered by JazzHR
Business Technology Integrators (BTI), A Service -Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a Service Desk Lead / ESD Lead in support of Marine Corps Recruiting Command (MCRC) headquarters in Quantico VA. Position Overview The Service Desk Lead (Enterprise Service Desk Lead) provides daily supervision and direction to help desk staff supporting the Marine Corps Recruiting Command (MCRC) headquarters at the James Wesley Marsh Center, Marine Corps Base Quantico, VA .
This role ensures high-quality technical support and customer service for all MCRC users, acting as the initial point of contact for troubleshooting hardware, software, and printer issues. Key Responsibilities :
- Supervise and direct daily operations of the Service Desk / Enterprise Service Desk (ESD) staff.
Provide phone and in-person support for :
Required Qualifications :
Must have One or more of the following certifications is required :
Create a job alert for this search
Service Desk Lead • Quantico, VA, US
Related jobs
SBA 8(a) / HUBZone-certified small business, is seeking a highly seasoned On-Demand Contracts Manager to support our rapidly growing federal contracting operations as we pursue large GWACs and comple...Show moreLast updated: 30+ days ago
The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests.
Tier 1 technicians shall be responsible for responding to and resolving "IT"...Show moreLast updated: 4 days ago
Level 2 technical assistance directly to the ePlus customer base.You will provide accurate and efficient problem diagnosis, description and tracking through resolution.
For remote / hybrid positions : ...Show moreLast updated: 4 days ago
Enterprise Service Desk Manager.Zachary Piper Solution is seeking an Enterprise Service Desk Manager to join our team in managing a Federal IT Service Desk on-site in Washington, D.In this role, yo...Show moreLast updated: 8 days ago
A company is looking for an Enablement Lead to lead global and regional enablement programs for Deal Desk representatives.
Key Responsibilities Co-create and implement the enablement strategy for ...Show moreLast updated: 2 days ago
Job Title : Service Desk Tower Lead Location : Arlington, VA On-Site – Federal Client Public Trust Clearance Required 6 Month Contract to Hire Hourly Rate : $70 / hr.
Benefits available ALTA IT Services ...Show moreLast updated: 30+ days ago
GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve issues related to IT hardware and software.The s...Show moreLast updated: 4 days ago A company is looking for a Service Desk Manager to lead IT Managed Services operations for a large customer.Key Responsibilities Lead and develop a diverse Service Desk team while ensuring perfor...Show moreLast updated: 30+ days ago 
As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that’s mission is to develop and operate the best possible software for critical nat...Show moreLast updated: 4 days ago Business Technology Integrators (BTI), A Service -Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a...Show moreLast updated: 12 days ago 
We are a values driven organization putting.EagleBank (NASDAQ - EGBN) is focused on being.Flexible, Involved, Responsive, Strong, and Trusted.
By prioritizing meaningful connections with our custome...Show moreLast updated: 19 hours ago
We are searching for a Top Secret cleared Help Desk Technician (Senior) to join our team in Quantico, VA.You will be working as part of a team to deliver enterprise-wide mobile and collaborative te...Show moreLast updated: 4 days ago Seize your opportunity to make a personal impact as a Service Desk Manager.GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people ar...Show moreLast updated: 30+ days ago 
Project Management Office Lead.Seeking a PMO Lead to manage and oversee service desk related project management activities in compliance with contract requirements and industry standards.This role ...Show moreLast updated: 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary : The Deal Desk Specialist is a critical operational role within Rocket Software Global Sales ...Show moreLast updated: 30+ days ago A company is looking for a Senior Deal Desk Analyst to join their Deal Desk team as the primary West Coast representative.
Key Responsibilities Review and evaluate deals for policy alignment, inte...Show moreLast updated: 30+ days ago A company is looking for a Service Desk Level 2 Analyst.Key Responsibilities Provide second-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, so...Show moreLast updated: 10 days ago 
At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies.
The organization comprises two specialized teams : Strategic...Show moreLast updated: 30+ days ago A company is looking for a Staff Help Desk Specialist to drive operational excellence and support end-users in a fast-paced environment.
Key Responsibilities Resolve advanced technical support req...Show moreLast updated: 2 days ago 
Seize your opportunity to make a personal impact as a Service Desk Manager.GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people ar...Show moreLast updated: 29 days ago
Service Desk Lead
Essnova Solutions, Inc.Washington, DC, USFull-time
Quick Apply
- Promoted
Service Desk Analyst Tier 1
The Tatitlek CorporationWashington, DC, United StatesFull-time
- Promoted
Service Desk Analyst II
ePlusWashington, DC, United StatesFull-time
- Promoted
Enterprise Service Desk Manager
Clearance JobsWashington, DC, USFull-time
- Promoted
Enablement Lead
VirtualVocationsArlington, Virginia, United StatesFull-time
- Promoted
Service Desk Tower Lead
ALTA IT ServicesArlington, VA, USTemporary
- Promoted
Service Desk Analyst - SME (Team Lead)
GovCIOWashington, DC, United StatesFull-time
- Promoted
Service Desk Manager
VirtualVocationsWashington, District of Columbia, United StatesFull-time
- Promoted
Service Desk Support - Senior
AmentumWashington, DC, United StatesFull-time
EDM Lead
BTIQuantico, VA, USFull-time
Quick Apply
- Promoted
- New!
Service Desk Analyst
Eagle Bancorp IncSilver Spring, MD, United StatesFull-time
- Promoted
Service Desk Support - Senior
JacobsQuantico, VA, United StatesFull-time
- Promoted
Service Desk Manager
Clearance JobsWashington, DC, USFull-time
- Promoted
Service Desk PMO Lead
OmnisciusWashington, DC, USFull-time
- Promoted
Deal Desk Specialist
RocketWashington, DC, USFull-time
- Promoted
Senior Deal Desk Analyst
VirtualVocationsWashington, District of Columbia, United StatesFull-time
- Promoted
Service Desk Level 2 Analyst
VirtualVocationsAlexandria, Virginia, United StatesFull-time
- Promoted
GDSP Deal Approvals Lead
AmazonWashington, DC, USFull-time
- Promoted
Senior Help Desk Specialist
VirtualVocationsFairfax, Virginia, United StatesFull-time
- Promoted
Service Desk Manager
General Dynamics Information TechnologyWashington, DC, USFull-time