Data Centre L1

Key Responsibilities :

• Smart Hands & Feet Support : Provide onsite support for equipment, cabling, racking / stacking, and incident resolution at client ACDC (Chicago) & FTDC (Franklin) data centers, as well as colocation sites as required. Activities requiring physical presence and not achievable remotely fall under this scope.
• Incident Resolution : Perform physical interventions to resolve hardware or facility incidents requiring local presence. Coordinate actions with facilities management and resolver groups as needed, including out-of-hours emergencies.
• Environmental Support : Monitor and participate in the management of data center environmental elements (HVAC, UPS, power, cable plant, fire / safety systems, physical access, etc.) and notify management of disruptions.
• Access Management : Create access tickets for colocation providers, escort vendor engineers, and facilitate controlled access to client cages / cabinets.
• Documentation : Assist with data center operations documentation during knowledge transfer (KT) and maintain such records during business-as-usual (BAU) operations.
• Racking / Stacking & Asset Moves : Execute racking, un-racking, inventory management, asset installations, and move / change activities for in-scope devices.
• Coordinated Maintenance : Handle rack movements and space management with relevant teams, including supervision during scheduled and unscheduled maintenance outside of standard business hours.
• Asset Management : Support lifecycle management of servers and devices : identification, requisition, ordering, receipt, inventory, maintenance, update / tracking, and disposal. Input and maintain asset and CMDB records, and perform quarterly asset audits as per SLAs.
• All documentation, reporting, and measurement must comply with the customer's ServiceNow ITSM and other specified databases / systems

Minimum Qualifications & Skills :

Mandatory Skills

Experience in physical data center operations (Smart Hands / Feet, hardware replacement, troubleshooting, cabling