Dispatcher

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

• Select specific trucks for each route based on volume and equipment availability;
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck;
• Maintain database of customer locations, time windows and other information as directed;
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility;
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met;
• Perform routine filing and maintenance of records;
• Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals;
• Coordinate shipping and receiving of merchandise;
• Assemble and fill customer orders to be delivered within a 30 to 45-minute window;
• Perform inventory and cycle counts;
• Handle store opening and closing duties;
• Handle cash, cash counts and deposits;
• Stock and pull parts;
• Answer phones;
• Keep store and front counter clean;
• Keep warehouse clean and provide a safe work environment;
• Inform management of issues related to warehouse and deliveries.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements :

PHYSICAL DEMANDS

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