Solar Success Assistant

Description

The Solar Success Assistant will be based out of our Annadale, NJ office and will report directly to Green Power Energy's Director of Operations. The Solar Success Assistant will be responsible for hosting virtual meetings with customers with new solar systems. Additionally, the candidate will be responsible for assisting the Director of Operations during the busy season. The applicant must have an upbeat personality and can-do attitude. $52-55k, depending on experience.

Responsibilities :

• Provide support for the Director of Operations and Operations Team
• Schedule post installation meetings
• Host virtual post installation meetings to go over the solar system and incentive programs
• Inform customers about our referral program and obtain positive online reviews
• Assist customers with questions over the phone or via email after they have been installed
• Manage the email inbox that provides customers updates on their solar project
• Register solar systems for warranties and prepare digital project manuals for customers
• Assist with incoming phone calls and transfer accordingly
• Provide data entry support and maintain company's CRM as needed
• Actively track and prioritize project tasks needed to be completed by the operations team
• Follow up on aging projects and find resolutions to expedite issues
• Be willing to learn operations tasks and step in to assist with applications as needed
• Review customer's solar systems and utility bills
• Respond to customer and team emails on a daily basis
• All other duties as assigned

Requirements

Benefits

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