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Manager, Quality Assurance

Manager, Quality Assurance

New Hampshire StaffingConcord, NH, US
1 day ago
Job type
  • Full-time
Job description

Manager, Quality Assurance

This position will be remote, but with a preference for candidates in Colorado, Texas, North Carolina, and Tennessee. This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! Are you passionate about partnering with hotel leaders to uphold Brand Standards and elevate the guest experience? As a Manager, Quality Assurance (QA) Auditor, you'll help strengthen and grow Hilton's portfolio. Reporting to the Area Manager, Quality Assurance, you will oversee a territory of 100 hotels, conducting comprehensive audits to ensure cleanliness, safety, and adherence to brand standards. You'll travel to perform on-site evaluations, review findings with property leadership, and provide actionable insights. You'll also prepare detailed reports with supporting images for internal analysis, helping protect the integrity of our Brands and maintain exceptional guest satisfaction.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as :

  • Go Hilton travel program : 110 nights of discounted travel with room rates as low as $40 / night
  • Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like :

  • Perform routine Quality Assurance evaluations.
  • Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards.
  • Navigate complex situations with a solutions-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations.
  • Address inquiries and communications made internally, both verbally and in written communications.
  • Participate in Consistency exercises.
  • Monitor expenses incurred from travel completed / scheduled, both based on monthly and yearly goals.
  • Participate in activities outside of QA to gain a better knowledge of other departments.

    • How you will collaborate with others :

  • Work with senior leaders and property teams to foster positive, productive relationships.
  • Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and Human Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans.
  • Effectively communicate and coordinate independently, demonstrating initiative and motivation while contributing to shared success.

    • What projects you will take ownership of :

  • Territory Management, Expense Management, Audits completed and annual goals.
  • Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.

    • You have these minimum qualifications :

  • Five (5) years of management experience in Hotel Operations
  • Three (3) years of experience as a General Manager, Executive Committee Member, or Director
  • Valid Driver's license
  • Travel 90% of the time

    • It would be useful if you have :

  • BA / BS Bachelor's Degree
  • Fluency in a foreign language
  • Food Safety certification
  • Project management skills
  • Working knowledge of product replacement cycles, renovations and physical upgrades
  • Problem resolution and consulting skills to mitigate potential conflicts / issues with general managers, owners, and internal customers while upholding the integrity of the brand
  • Current resident in the states of CO, TX, NC, TN

    • Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. We have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces.

    We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.

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    Quality Assurance Manager • Concord, NH, US