Sr. Solution Architect / Billing Process Expert (Zuora)

The Process lead needs to have a min 15+ years of leading QTC Transformation, End to End Solution architecture experience with Quote to Order to Cash design experience with credit card automation solutioning experience, fulfillment and order orchestration, pricing optimization, shipping and logistics implementation experience for large scale enterprise with global supply chain network.

• Perform mapping / gapping based on the requirements and be a trusted process advisor of best practices and industry trends in areas involving but not limited to CPQ / subscription based Order Management / Rebates Management or Trade Promotion / Shipping on-time / screening Trade Compliance / managing Returns / Invoicing / Credit Management and Payment features for B2B2C model
• Adept in implementing touchpoints to ERP (Oracle, Salesforce, SAP, SAP Hybris, SAP BRIM, Zuora, Infor preferably) with full understanding of supply chain aspects of fulfilling orders Bill of Materials, Global Order promising, Demand Planning, Costing, Production Scheduling and work order management
• Preferable experience of CPQ dependencies to ERP and Receivables (Tax, receipts and invoicing) with credit card automation experience (in PaaS or equivalent)
• Work with IT personnel to highlight any changes needed in the current implementation to achieve business requirements, identify gaps and arrive at gap closure approaches with ability to dwell on pros and cons of technical approaches to address product gaps, business needs
• Must have a strong understanding of order Management and quoting processes with deep experience of >

5 years in any ERP product

• Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment
• Qualifications Critical Skills
• The ideal candidate will have at least 10-15 years of overall business / functional analysis experience, with at least 4-6 years of implementation experience on the QTC platform at onsite
• Partner with business organizations (Revenue Accounting, Sales Operations, Order Fulfillment, IT, Legal, Support, Finance, etc.) to assist in implementation of process improvements, automation and continuous improvement projects
• Experience in Zuora is highly preferred.
• Responsible for ensuring the successful implementation of the quoting and order Management suite of applications, including but not limited to Quoting, Order Management, Planning, Pricing, Subscription Management, Credit Card payment processing, CPQ and Product Hub.
• Equivalent experience in Salesforce or ServiceNow or any Pricing Optimization tool (Like Zilliant, Vendavo, etc) or Billing automation tool (like Billing Platform, Zuora, Stripe, etc) is a big plus
• Comprehend the order to cash cycle of products and services with the ability to give constructive recommendations on process improvements
• Manage project updates and internal communication within the organization and represent in cross-functional meetings

Drive improvement, efficiency, and effectiveness into QTC processes