Assistant Manager - Part-time Seasonal (Winter)

Job Description

Job Description

City Center Rink is in the heart of downtown Providence between Biltmore and Burnside Park. It is one of the 120 city parks in Providence, including 12 downtown parks. During the winter season, The Providence Rink serves over 50,000 ice skating and ice bumper car patrons. It is the premier destination for visitors to explore our downtown parks and a staple in the community for outdoor activities.

The City Center Rink is looking for a seasonal Assistant Manager position. The staff member will work under the supervision of assistant managers and will report to the City Center Manager.

Opportunities at the City Center are fun, fast paced and challenging. Assistant Managers should be able to work in a high volume customer service setting, have strong leadership skills, and be able to facilitate effective communication between staff and management.

The Rink also has Spring-Fall programming so this in an opportunity that can be extended past the winter.

Responsibilities include, but are not limited to :

• Manager on duty for winter ice skating and ice bumper car operations including front ticket office management, supervising seasonal staff (ticket sellers, skate hosts, bumper hosts)
• Assist with opening and closing the facility
• Assisting with Facility Management
• Assist with event management and supervising full ice and facility rentals. These events are typically weekend mornings and weekday nights from 10PM-11PM
• Assisting with marketing, social media, website management
• Assisting with training staff and excelling at customer service
• Meeting high levels of customer service
• Communicating clearly and positively with all customers and staff
• Communicating to patrons about skating rink rules
• Communicating with Staff and Management regarding issues including scheduling, conduct, inter-staff conflict, maintenance issues (skates & ice bumper cars), facility issues, time-off requests, and / or availability conflicts
• Visually watching ice skating rink for injuries or other challenges

Additional responsibilities include but are not limited to :

Training on Lilypad POS (Point of Sale), ticket selling, customer service, answering phones, and customer communication

Planning and managing events : setup, breakdown, safety, mapping activities, communicating with guests, coordinating staff

Assisting with generating social media content and sending content to marketing manager

Evening and weekend hours may be included

Meeting high levels of customer service

Complete incident reports when needed

Supervise Skate Hosts, Ticket Sellers, Rental Room during the winter season

Communicate clearly and positively with all staff

Replenish and restock merchandise and party supplies as needed

Balance the cash drawer

Ensure all frontline staff are completing their tasks daily during winter season

Update all point of sale records

Supervising event set ups and breakdowns

Supervising cleaning staff

Working with event organizers

Working with Fire Marshall, Police, Security, and Medics to ensure safety of patrons

Assisting with property walkthroughs when necessary

Other duties may be assigned

Requirements :

Experience with customer service in a public setting

Completed bachelor’s degree preferred. Studies in sport management, sport entertainment, recreation management, business, business management, event management, entrepreneurship, event planning, GIS, facility maintenance, turf maintenance or other related fields

Willingness to work outside. Ability to work on projects independently with guidance and direction from supervisor

Some remote work may be included

Experience working with a POS system, handling cash and cash drawers and opening and closing a facility. Food & beverage, retail or customer service experience preferred.

Experience supervising staff

Weekend or evening availability as well as regular business hours

First Aid, CPR, AED Certification preferred. Basic first aid will be required to acquire within the first 3 months.

Evening and weekend hours and holidays will be included - must be available for 2 holidays at minimum and during School Vacation(s)

Open on Christmas Eve, New Years Eve, & New Years Day

School Vacations are from 12 / 22 / 25-1 / 2 / 26 & 2 / 16 / 26-2 / 17 / 26Experience with customer service, retail, food & beverage or other applicable experience

Job Type : Part-time

Pay : $21.00 - $25.00 per hour

Shift :

Day shift

Night shift

Education :

Bachelor's (Preferred)

Work Location : In person

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