Default Operations Business Analyst II

Overview

The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance. The Analyst works with a cross-functional team to design, plan, develop and implement initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and / or enhanced reporting. This position collaborates with various business units across the company, including leadership, to translate business needs into strategies and plans with focused execution.

Responsibilities

• Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance
• Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes
• Identifies and executes on strategies to improve workflow through automation and / or enhanced reporting
• Partners directly with business owners to implement solutions to process defects
• Creates task plans and action items for tracking projects, timeline adherence, and follow-ups with business units
• Prepares and communicates meeting materials and handles meeting logistics
• Manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor
• Develops, runs and quality controls ad-hoc reports as requested
• Builds and maintains relationships with key individuals within the organization and business teams and uses these relationships to align needs within the department and initiate process changes
• Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities
• Analyzes internal practices, understands the business risk management needs, and researches both internal and external solutions for process improvements
• Develops, maintains and monitors reporting to support department leadership in the areas of staffing requirements, workforce management, productivity statistics and other key metrics utilized in running the business unit
• Possesses in-depth working knowledge of departmental processes and procedures to identify opportunities for process improvements that result in efficiency gains, cost savings and / or risk mitigation, and works with management / staff to implement approved initiatives
• Reviews monthly quality reports and identifies gaps for PI
• Assesses and evaluates audit findings for process improvement project initiations
• Supports department management and staff by providing technical support for all applicable business functions
• Utilizes all technical tools available and appropriate to the position to support department initiatives and implement efficiencies
• Conducts regular reporting of departmental and staffing metrics
• Provides departmental audit support, especially as it relates to reporting
• Develops dashboards to serve as monitoring tools and reports for assisting in managing risk and completing research more efficiently
• Reviews departmental processes to identify areas for quality or efficiency gains, and works with staff to implement any approved process changes
• Keeps abreast of developments within the broad area of IT and looks for opportunities to apply them to the company / department goals
• Provides daily, weekly, and monthly updates to management, as necessary
• Assists with project support in reporting, root cause analytics, process mapping, and tracking / reporting of results
• Drives internal department initiatives through project management and coordination of activities
• Appropriately assess risk when business decisions are made, including compliance and operational risk, and drive adherence to applicable laws, rules and regulations; escalate, manage and report control issues; and supervise and hold others accountable to high standards.

Transfer Operations

Qualifications

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