Program Specialist

Customer Service Representative

We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position :

• Ensure all customer requests are responded to in a timely and professional manner.
• Compile and lead weekly open order report calls with customers to review order status.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Ensure timely delivery of high-quality products that meet or exceed customer expectations by working closely with the Logistics team on preparing shipment documents as required.
• Review and release new EDI or hardcopy PO orders daily.
• Support Account and Program Managers reconciling with product changes that affect cost or price.
• Track and report on the status of all orders for assigned strategic accounts.
• Join customer meetings or conference calls to provide customer service and technical guidance to ensure that the finished quotes and orders accurately reflect the customers specifications or needs.
• Function as the primary customer interface for the account managers for specifically assigned customer accounts.
• Communicate customer expectations to the operations.
• Receive and process customer drawings, specifications, and technical instructions.
• Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements by supporting new part number setup.
• Assist with simple quotations where pricing has been established.

You Have :

We have :

Pay Transparency : nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range : $62,900.00 - $116,900.00 Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview : At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes :

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each others authenticity because we understand that uniqueness sparks growth.