Community Engagement Specialist

Job Description

PURPOSE SUMMARY. The Community Engagement Specialist serves on the front lines of Doña Ana County’s community engagement team. Assist with all interaction (electronic, written, telephonic, and in-person) and provide a superior experience for team members, County Commissioners, Department Directors, residents and employees with confidentiality (where necessary), professionalism, integrity and the highest quality of service. Responsible for in- processing and managing resolution of complaints.

ESSENTIAL DUTIES.

1. Engagement Services

Manage in-person inquiries for service and information.

Manage telephone inquiries and external and internal referrals for service and information.

Function as the intake point for citizen inquiries by phone, email, County website portal, walk- ins, and referrals.

Provide clear and informative communication when addressing community questions or concerns.

Maintain a customer response management database system to track, monitor, and report on constituent and County responses.

Ensure timely communication and information flow between citizens and elected officials.

Facilitate positive interactions on behalf of the County Manager’s Office and Doña Ana County.

Work collaboratively with department directors, managers, and elected officials in addressing constituent inquiries.

Establish relationships and work cooperatively with County elected officials, management staff, boards, County Commissioners, employees, neighborhood and community leaders, and the public.

2. Community Resource Center Management

Ensure activities and events conducted in community resource centers comply with authorized uses and related agreements.

Advise on policies to enhance the management, efficiency, and operation of community resource centers.

Ensure that all users comply with County policy as well as local, state, and federal regulations, including the anti-donation provision of the New Mexico Constitution.

Account for all payments for community center rentals and report to appropriate County departments.

Manage key access and security for all community resource centers.

Serve as the single point of contact for all stakeholders, visitors, participants, and users of community resource centers.

Facilitate coordination among users to promote complementary activities and effective use of center facilities and services.

Ensure community resource centers open and close at designated times to accommodate user needs.

Maintain and coordinate the schedule for community centers, ensuring alignment with County programs, public meetings, and community events.

3. Event Planning and Coordination

Manage the scheduling, organization, and coordination of ice rink events.

Assist with planning and coordinating events related to government relations.

Schedule and plan events for the County Manager, including logistics, venues, agendas, preparation, coordination, and on-site support.

Conduct community outreach to monitor events and activities requiring County response or participation.

Conduct seminars or workshops to provide information to County residents concerning health, safety, and welfare.

4. Title VI Complaint Intake

Receive all external reporting hotline complaints on behalf of the County.

Notify the County Manager, Assistant County Manager(s), and County Attorney or designee of complaints received.

Follow up to ensure investigations are conducted and receive memorandum summarizing outcomes.

Respond to complainants to confirm receipt, provide updates, solicit additional information, and communicate outcomes.

Track and maintain all information on the Hotline website.

5. Administrative Support

Review, stamp, and organize correspondence.

Maintain a digital tracking system for correspondence.

Draft and prepare proclamations for the Board of County Commissioners.

Coordinate with relevant departments and stakeholders to gather background information and supporting materials for proclamations.

Develop talking points for Commissioners, ensuring accuracy, conciseness, and audience appropriateness.

Conduct research as needed.

6. Public Outreach and Representation

Ensure community outreach to educate and inform the public about County programs, initiatives, services, and resources.

ADDITIONAL DUTIES. Other duties as assigned.

QUALIFICATIONS.

A. Education. Associate’s degree from an accredited college or university in Political Science, Human Services, Communications, Public Administration, or related field. Bachelor’s degree is preferred.

B. Experience. Two (2) years of related experience. Experience working in a government office is preferred. Bilingual (English / Spanish) is preferred.

C. Education / Experience substitution. In accordance with County policy.

D. Licenses / Certifications . Valid driver’s license. Must maintain a valid driver’s license and an

acceptable driving record in accordance with County policy.

E. Other (e.g., post-offer medical exam, polygraph, background check, drivers license record, etc.). Must pass pre-employment background check and driving record check. Must pass pre-employment credit check. Requires flexibility to work outside standard business hours, including evenings, weekends, and holidays, as needed. Position requires participation in an on-call rotation.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION :

Knowledge of :

General office practices and procedures and use of office equipment.

Telephone etiquette and customer service techniques.

Business correspondence standards including English grammar, formatting, spelling, and punctuation.

Computer and applicable software operations such as MS Office, word processing, database software, spreadsheet programs, and email applications.

Principles and practices of public administration and county government.

Doña Ana County ordinances and related state statutes primarily dealing with Anti-Donation.

Rules, regulations, and guidelines governing Doña Ana County operations and resources available to address customer issues.

Skill in :

Interact with internal and external customers in a courteous and respectful manner.

Demonstrate strong interpersonal skills.

Accurately generate documents from hard copy or dictation.

Apply organizational, file management, and planning skills.

Provide information in response to community issues, concerns, and needs.

Ability to :

Produce written documents in English with clear, organized thoughts using proper sentence construction, punctuation, and grammar.

Use basic arithmetic.

Work independently and maintain strict confidentiality.

Apply strong organizational skills and attention to detail.

Communicate effectively through written and verbal communication.

Multitask and meet deadlines.

Establish and maintain effective, professional working relationships with employees, departments, elected officials, and the public.

Speak and write at a highly skilled level, analyzing and summarizing complex issues using proper English.

Analyze administrative, operational, and policy-related problems and develop and apply possible solutions.

Manage multiple assignments while remaining detail oriented and flexible.

Compensation Range

$21.16 - $31.74

Doña Ana County is an Equal Employment Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination on the basis of a person’s race, color, religion, age, national origin, sex, disability, serious medical condition, genetic information, ancestry, spousal affiliation, gender identity, sexual orientation or any other unlawful criteria, except where a reasonable Bona Fide Occupational Qualification exists.

Doña Ana County will make reasonable accommodation(s) for the known physical or mental limitations of an applicant with a disability, upon request, unless the accommodation(s) would cause an undue hardship on the operation of the County. Please see http : / / www.donaanacounty.org / ada / for our Public Notice and to get the Testing / Interview Accommodation Request Form or call 575-647-7210 for assistance.

Salary / Compensation : $21.16 - $31.74 per hour

recblid d9j2zxacgxmbhjmt9r460b1kvebdph

PDN-a0593efd-6b80-429f-ab9c-1345c5c6e332