Stewarding Supervisor

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

Assist in maintaining the highest level of cleanliness, organization, safety and production in the areas of responsibilities. Supervise staff of 15-25 at any given time and coordinating that staff to accomplish the work assignments that they are required to achieve and maintain the team at that level. This position requires a great deal of attention to detail. Assignments must be done within the specified time constraints. This person must have the ability to communicate, initiative, teamwork, and be prompt. People skills, internal / external customer service, and communication skills are mandatory. Ability to communicate with people within the department is necessary. Multitasking, clear penmanship (so work may be interpreted correctly), regular attendance, getting along with others, detail orientation, working a full shift, and the ability to work in a fast paced constantly changing environment are required.

Essential Functions and Responsibilities

To cooperate with, and support others in an effort to provide the up most safety in the kitchen areas as well as throughout all other areas of responsibilities as well as throughout the hotel.

Prioritize and delegate work assignments to all staff

Monitor completion of daily work assignments

Interact with the culinary, banquet and other outlet manager for their needs

Assist in the maintenance of all equipment by notifying engineering of any needed repairs

Assist in the proper use of equipment and cleaning supplies

Maintain organization of all food and beverage equipment and supplies in all areas of responsibility (i.e. main kitchen, Preston's and all banquet areas.

Assume the responsibility of training the staff assigned to his shift and periodically appraise their abilities through practical exercises to include daily pre-shifts.

Assure that all banquet functions are properly set with sufficient equipment and all stewarding responsibilities for those functions are met and always on time.

Responsible in maintaining the stewarding areas in compliance with all Local health departments, Steritech and safety code regulations.

Assist in maintaining effective awareness programs for the department in regards to safety and breakage

Assist in the completion of Quarterly inventories

Constant monitoring of daily activities such as dish machine monitoring, perpetual inventories and chemical counts.

Ability to carry on the day to day floor operation in the absence of a Executive Steward and / or Assistant Executive Steward

Attend daily BEO meetings when necessary and prepare BEO set ups sheets a day in advance

Assist in the receiving's of all Stewarding purchases

Execute emergency procedures in accordance with hotel standards

Assure that all areas pertaining to breakdown are clear of all equipment and food items

Other duties as assigned

Supportive Functions and Responsibilities

Reports to work as scheduled in proper uniform and in accordance with the company's personal appearance standards

Notifies appropriate individuals fully and completely of all problems and unusual matters of significance

Is polite, friendly, and helpful to guests, management, employees

Attends appropriate hotel meetings and training sessions

Promotes and applies teamwork skills at all times

Executes emergency standards in accordance with hotel standards

Complies with safety regulations policies and procedures

Complies with hotel department standards, policies and rules

Remains current with hotel information and changes

Maintains cleanliness and excellent condition of equipment and work area

Qualifications

Previous stewarding experience within a large volume hotel highly preferred.

Proven experience working in high-volume Food and Beverage operations preferred.

Strong organizational skills.

Excellent customer service skills.

Ability to read / write in English

Excellent communication skills - oral & written

​Able to push / pull and / or lift 40+ lbs

Ability to work flexible schedule to include AM / PM, weekends and holidays required.

High school diploma or equivalent.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.