Crew Leader

GENERAL PURPOSE OF POSITION: Trains and supports the drive-in crew members, carhops and skating carhops to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In. br /br /ESSENTIAL JOB DUTIES: br /1.Performs all duties in the Basic Stations (Fountain Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable, Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.br /2.Trains, monitors and coaches crew members, carhops and skating carhops in performing all Basic Station functions. br /3.Operates switchboard and records customer order, repeats order in a clear and understandable manner.br /4.Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.br /5.Prepares fountain drinks and ice cream items.br /6.Prepares food by cutting and chopping food items and cooking on grill or in fryers.br /7.Prepares food orders efficiently within 2-3 minute time frame.br /8.Packages all menu items into bags or trays and places drink orders into drink carriers.br /9.Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations. br /10.Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.br /11.Routinely disposes of trash by transporting bags outside and into dumpsters.br /12.Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.br /13.Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.br /ADDITIONAL DUTIES:br /emsp;emsp;bull;nbsp;nbsp;Instructs crew members about the importance of placing guestsapos; needs first. br /emsp;emsp;bull;nbsp;nbsp;Immediately responds to guest requests in a respectful manner. Reports guest complaints to an immediate supervisor and assists in resolving such complaints.br /emsp;emsp;bull;nbsp;nbsp;Immediately reports all guest or employee accidents to a member of the drive-in management team.br /emsp;emsp;bull;nbsp;nbsp;Monitors the drive-in working environment for potential employee issues and reports issues to a member of the management team. br /emsp;emsp;bull;nbsp;nbsp;Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.br /emsp;emsp;bull;nbsp;nbsp;Performs other job-related duties as assigned or required.br /br /ENVIRONMENT: Frequent exposure to heat and hot liquid shortening while cooking. Frequent exposure to freezer when stocking food items. Occasional exposure to extreme temperatures based on variable weather conditions.br /br /QUALIFICATIONS AND JOB REQUIREMENTS:br /emsp;emsp;bull;nbsp;nbsp;Effective communication skillsbr /emsp;emsp;bull;nbsp;nbsp;Basic math and basic reading skillsbr /emsp;emsp;bull;nbsp;nbsp;Ability to follow directionsbr /emsp;emsp;bull;nbsp;nbsp;Ability to work irregular hours, nights, weekends and holidaysbr /emsp;emsp;bull;nbsp;nbsp;Ability to multi-task br /emsp;emsp;bull;nbsp;nbsp;Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations.br /emsp;emsp;bull;nbsp;nbsp;Successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs.br /emsp;emsp;bull;nbsp;nbsp;Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing or packaging menu items and/or cleaning.br /emsp;emsp;bull;nbsp;nbsp;General knowledge and understanding of the restaurant industry or retail operations required, QSR preferred but not required.br /br /br /