Operations ManagerRadost Solutions • Berkeley, CA, US

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Operations Manager

Radost Solutions • Berkeley, CA, US

6 hours ago

Job type

Full-time

Job description

Operations Manager

Company Overview

Our client is an early-stage blockchain security assurance company based in Berkeley, California. They specialize in formal verification and security audits for smart contracts and cryptographic protocols, providing audit services, comprehensive verification, and ongoing security partnerships to blockchain projects. The company operates with a distributed team of 10+ professionals and is experiencing rapid growth in the blockchain security space.

Position Summary

We are seeking an Operations Manager to support the CEO and CTO by managing customer work tracking, contracts, billing, and HR operations. This role enables leadership to focus on technical delivery and business development while ensuring smooth operational execution across all business functions. You will be responsible for the full lifecycle of customer engagements from intake through completion, including contract administration, financial operations, and team coordination.

This is a full-time W-2 position requiring at least 3 days per week in the Berkeley office, with flexible scheduling for which days you work on-site.

This role is not open to C2C arrangements.

Key Responsibilities

Customer Work & Commitments Tracking

Project Tracking

Track audit and verification projects from intake to completion
Maintain project pipeline with status, timelines, and deliverables
Monitor scope changes and update project documentation
Track audit report delivery, remediation cycles, and on-chain attestations
Coordinate between audit team members across timezones
Flag projects approaching deadlines or at risk

Customer Relationship Management

Maintain customer database with contact info, project history, and communication logs

Track customer inquiries and response times

Manage follow-up for re-audits and ongoing partnership agreements

Coordinate with customers on remediation tracking

Handle scheduling for customer meetings and security triage requests

Contracting & Legal

Contract Administration

Draft and manage audit engagement agreements

Track contract terms, deliverables, and obligations

Maintain contract templates for standard audits, comprehensive verification, and partnerships

Coordinate contract reviews and approvals with CEO / CTO

Track renewal dates for partnership agreements

Manage NDAs and confidentiality agreements

Scope Management

Document project scope for each engagement

Track scope changes and coordinate amendments

Maintain records of what's included in each service tier

Billing, Invoicing & Payments

Financial Operations

Generate and send invoices based on contract terms

Track payment terms and due dates

Monitor accounts receivable and follow up on overdue payments

Process payment receipts and update records

Maintain pricing information for different service tiers

Handle cryptocurrency payment coordination if applicable

Prepare financial reports for CEO review

Revenue Tracking

Track revenue by customer, project type, and time period

Monitor project profitability

Flag payment issues or disputes

HR & Team Management

Team Administration

Maintain employee and contractor records

Track work authorizations for distributed team

Coordinate onboarding for new team members

Manage time tracking and utilization

Coordinate benefits administration

Payroll & Contractor Payments

Process payroll for employees

Manage contractor invoices and payments

Track hours for time-based compensation

Coordinate international payments for distributed team

Team Coordination

Schedule team meetings across timezones

Maintain team calendar and availability

Track PTO and coverage planning

Coordinate resource allocation across projects

Systems & Tools

CRM and Project Management

Maintain customer records and project data

Generate reports on pipeline, workload, and capacity

Track metrics like time-to-completion and customer satisfaction

Financial Systems

Maintain accounting records

Coordinate with bookkeeper or accountant

Prepare documents for tax filing

Documentation

Maintain internal procedures and templates

Keep audit methodology documentation current

Organize project files and deliverables

Required Qualifications

Technical Skills

3+ years of operations, business operations, or project management experience

Strong organizational skills with ability to manage multiple projects and deadlines

Experience with CRM systems and project management tools

Proficiency with financial operations including invoicing, AR / AP, and basic accounting

Comfortable with contract administration and legal documentation

Experience coordinating distributed teams across timezones

Familiarity with Notion, Rippling and GSuite tools required

Core Competencies

High attention to detail with strong follow-through

Excellent written and verbal communication skills

Ability to work independently and take ownership of processes

Strong problem-solving skills and ability to improve operational efficiency

Experience managing sensitive information with discretion

Comfortable working with technical teams and understanding technical concepts at a high level

Work Style

Self-directed with ability to prioritize and manage workload independently

Adaptable to changing priorities and comfortable with ambiguity

Proactive in identifying and resolving operational issues

Thrives in early-stage, high-growth startup environments

Preferred Qualifications

Bachelor's Degree in business, operations, or related field or equivalent experience

Experience in technology companies or professional services firms

Familiarity with blockchain or security industry

Experience with cryptocurrency payment processing

Background in HR administration or benefits management

Experience with international payroll and contractor management

Previous startup or early-stage company experience

Position Details

Type : Full-time W-2 position

Location : Berkeley, CA (hybrid - at least 3 days per week in office, flexible scheduling)

Salary : $90,000+ depending on experience

Reports to : CEO and CTO

Benefits

Health insurance

401(k) with employer match

Equity / stock options

10 days PTO plus paid holidays

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