Director, Customer Success

Director, Client Success

Location : Remote (must be based in NYC / Tri-State Area) Travel : 2-4+ client visits / month in NYC expected

The Role

As a Director of Client Success, you'll be the strategic partner clients turn to when they need to solve complex challenges. You'll drive commercial success across your portfolio while building trusted relationships that expand our impact. This role combines strategic thinking, consultative selling, and operational excellence to deliver exceptional client outcomes.

What You'll Accomplish

Client Partnership & Growth

• Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets
• Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results
• Lead strategic account planning to expand Shift Paradigm's footprint and deepen client relationships
• Navigate the full sales cycle from solution design through contract execution
• Responsible for the bookings revenue and margins within your accounts

Strategic Leadership

Cross-Functional Collaboration

What You Bring

Experience & Expertise

Skills & Capabilities

Mindset

About SH / FT

Shift Paradigm is a purpose-built business partner focused on realizing our clients' growth ambitions. We exist to solve the toughest growth challenges facing modern marketing and sales organizations. We work with some of the world's biggest and best brands to turn complexity into clarity and strategy into measurable impact. Our work drives the KPIs that matter most : pipeline, revenue, and growth efficiency. We go far beyond campaigns to rebuild the operating system of modern marketing, connecting strategy, data, technology, and execution into something that actually drives results. We thrive on complexity and challenge. We don't chase trends. We build solutions that last. If you want to learn from experienced growth leaders, build something meaningful, and shape the next chapter of your career, this is the place to do it.

What We Offer

Competitive compensation package with total cash compensation of $115,000-$140,000, including base salary and performance-based variable compensation tied to client success and portfolio growth. No relocation assistance can be offered at this time.