Lead Sales Associate FT - Alisal

Lead Sales Associate FT - Alisal

GOODWILL CENTRAL COAST

Job Summary

Provide outstanding Customer and Donor service at retail store locations. Assist customers with transactions, product selection and perform related duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager.

Essential Duties

• Oversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures.
• Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.
• Actively seek out customers, greet store customers; offer assistance and suggestions to customers in making product selections.
• Ring up sales on the cash register, following cash handling procedures.
• Perform defined store opening / closing procedures.
• Place / display inventory on the sales floor, following defined procedures.
• Straighten and / or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
• Assist with stock rotation and markdowns as directed by the Store Manager or designee.
• Prepare store donations and rotated merchandise for transfer.
• Ensure the store sales floor is clean and organized at all times providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors.
• Communicate problems, complaints, potential theft, and / or safety issues to the Store Manager or designee.

Secondary Duties

Job Specifications

Skills / Aptitudes / Temperaments

Job Setting

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climate-controlled and where work is occasionally performed. The working / standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and / or televisions may be turned on.

Physical Demands

Job Modification

The physical aspects of the position may be modified, depending on the specific modification and the duration of the modification.

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